Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
The Continuous Excellence Lead is a strategic and operational role designed to drive and embed a culture of continuous improvement across the capability center. This individual will lead initiatives that span functions to enhance operational efficiency, foster innovation, and deliver sustainable value. They will serve as a catalyst for change, ensuring alignment with organizational objectives and enabling teams to achieve excellence in performance, quality, and service delivery.
Key Responsibilities:
Lead the design, implementation, and application of Continuous Excellence methodologies and practices across all areas of scope, including Operational Master planning, performance measurement development, Operational Reviews, Everyday Problem Solving, and Standard management.
Develop and execute a continuous improvement strategy aligned with organizational goals and priorities.
Serve as a change agent to embed a culture of excellence and operational efficiency.
Establish metrics and dashboards to track the progress and impact of improvement initiatives.
Provide regular updates and insights to the Director of Continuous Excellence and senior leadership.
Implement CE training, coaching, and assessment strategy and frameworks in accordance with global standards.
Identify and deliver service improvement activities to support better value and efficiency through the identification and elimination of unnecessary complexity within business processes.
Facilitate the adoption of Lean, Six Sigma, and other continuous improvement methodologies.
Monitor and measure the impact of continuous improvement efforts on key performance indicators (KPIs).
Build and nurture a community of continuous improvement practitioners within the organization.
Design and deliver training programs to foster a mindset of innovation and problem-solving.
Stay updated on industry best practices and emerging trends in operational excellence.
Cultivate a culture of innovation and excellence, challenging the status quo and fostering a mindset of experimentation and learning.
Work closely with functional leaders and teams to identify pain points and opportunities for improvement.
Act as a bridge across functions to ensure cohesive and aligned execution of excellence initiatives.
Lead change management efforts to ensure successful adoption of improvement initiatives.
Preferred Qualifications:
12+ years of significant lean/Continuous Improvement delivery in a GBS organization, Global or in a large SSC or FMCG environment, and or have led end to end sustainable process improvements in other industry with history of success.
Successful experience in change and stakeholder management and process management desired, knowledge of GBS environments and associated operational measures desired.
Good Knowledge of Goal Alignment practices such as Operational Master planning, performance measures development, operational review governance, problem solving and standard management
Experience in implementing large scale lean initiatives within industry setting.
Ability to lead direct and or indirect reports to deliver sustainable business improvement initiatives.
Lean Six Sigma Black/Green Belt, Agile, ITIL, or Change Management practitioner certification.
7+ years of experience in a leadership role delivering Lean or CI or Change management.
Required Licenses/Certifications:
Lean six sigma Black /Green Belt desired, Agile Desired, ITIL or Change Management practitioner desired or combination of above
Business Expertise:
Bachelor's degree in operations, Business & Administration, Engineering, Sciences, or a relevant qualification.
Significant lean/Continuous Improvement delivery in a GBS organization, Global or in a large SSC or FMCG environment, and/or have led end-to-end sustainable process improvements in other industries with a history of success.
Successful experience in change and stakeholder management and process management desired.
Good knowledge of Goal Alignment practices such as Operational Master planning, performance measures development, operational review governance, problem-solving, and standard management.
Experience in implementing large-scale lean initiatives within an industry setting.
Ability to lead direct and/or indirect reports to deliver sustainable business improvement initiatives.
Demonstrated ability to drive cultural transformation and deliver measurable results through the deployment and application of Continuous Excellence principles and practices.
Problem-Solving Skills:
Assessment of the skills of problem-solving within the area of responsibility and the identification of training and development plans to close any knowledge gaps.
Expertise in problem-solving is critical to deliver on the business case.
Involved in capturing the value created from all initiatives and the ongoing creation of a pipeline of problem-solving activities to ensure continuous growth.
Lean Six Sigma Black Belt/Green Belt knowledge of tools and a history of successful application of these tools.
Proficient in step problem-solving, PDCA, DMAIC, AGILE methodologies, or a combination of all is preferred.
Robust understanding of continuous improvement concepts including Lean, Six Sigma, behavioural change, process, and value stream mapping.
Impact and Influence:
Role is pivotal in driving strategic priorities and bringing Win as One to life in the centers to shape the future of the center and drive competitive advantage.
Building strong customer relationships and delivering customer-centric solutions within the center and cross-functionally.
Core part to play in driving vision and purpose across teams to empower and engage all employees on a customer-focused war on waste.
Individual contributor who will have key influence roles across all teams in centers and will be the voice of CE for the center at global governance levels.
Align CE initiatives with regional and global business goals, priorities, and strategic objectives to drive operational efficiencies and performance improvements.
Foster a culture of collaboration, knowledge sharing, everyday coaching, and continuous learning to develop capabilities and drive innovation within the region.
Interpersonal Skills:
Strong ability to influence and drive change at all levels of the organization.
Exceptional leadership and strategic thinking skills with the ability to inspire and motivate the team to achieve excellence.
Flexibility and diplomacy in interpersonal relationships, ability to influence decision-making, and constructively challenge the status quo.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, customers, senior leaders, and subject matter experts both locally and globally.
Gains the confidence and trust of others through honesty, integrity, and authenticity in all interactions.
Willing to be a role model for challenging the status quo and constructive challenge of existing practices and ways of working.
Actively seeks feedback and takes time for reflection to continually adapt style to maximize the effectiveness of their impact.
Build strong relationships and partnerships with regional leaders, department heads, and frontline employees to drive engagement, ownership, and accountability for continuous improvement efforts.
Job Posting End Date
2026-05-24
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.