Contact Representative (OA)

Contact Representative (OA)

Department: Department of the Interior

Location(s): Belcourt, North Dakota, Fort Totten, North Dakota, Fort Yates, North Dakota, New Town, North Dakota, Winnebago, Nebraska, Aberdeen, South Dakota, Eagle Butte, South Dakota, Fort Thompson, South Dakota, Lower Brule, South Dakota, Mission, South Dakota, Pine Ridge, South Dakota, Sisseton, South Dakota, Wagner, South Dakota

Salary Range: $36409 - $65599 Per Year

Job Summary: This is a Bargaining Unit position, for more information see USA Jobs What are bargaining units?

Major Duties:

• This position is located with the Bureau of Indian Affairs, Great Plains Region in Aberdeen, South Dakota; Belcourt, North Dakota; Eagle Butte, South Dakota; Fort Thompson, South Dakota; Fort Totten, North Dakota; Fort Yates, North Dakota; Lower Brule, South Dakota; Mission, South Dakota; New Town, North Dakota; Pine Ridge, South Dakota; Sisseton, South Dakota; Wagner, South Dakota; Winnebago, Nebraska. As Contact Representative (OA), GS-0962, your typical work assignments may include, but not limited to: Provides probate support by preparing estate planning guidance and drafting wills, life estates, codicils, revocations, and related documents. Maintains and updates automated probate tracking systems through final distribution of trust assets, ensuring accuracy and completeness. Reviews and updates manual and automated records based on Orders issued by Administrative Law Judges or Attorney Decision Makers. Prepares documentation to support distribution of trust assets, closing estate accounts, and assembling heirship and probate materials for case processing. Prepares and submits documents of record to the Interior Board of Indian Appeals and ensures proper assembly and transmittal of required probate documentation. Responds to inquiries from landowners regarding probate rules and provides clear, accurate procedural information. Drafts correspondence, reports, and memoranda, and files and maintains probate records in accordance with the Indian Affairs Manual and established procedures.

Qualifications: EXPERIENCE AND EDUCATION REQUIREMENTS: (OPM Operating Manual, Qualification Standards)In addition to the qualification requirements below, candidates must possess a typing ability of 40 words per minute. You are permitted to self- certify as information on your application/resume and by responding to TYPING PROFICIENCY in the occupational questionnaire. GS-04: To qualify at the GS-4 you must have one year of general experience performing the following: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Successful completion of 2 years of education above the high school level. OR A combination of education and experience described above meets 100% of the qualification requirements. GS-05: To qualify at the GS-5 you must have 1 year of specialized experience equivalent to at least the GS-4 grade level in the Federal service. Examples of specialized experience include assisting probate specialists by providing technical and assistance work in support of probate processes; maintaining data tracking system(s) for probate processes using automated systems; assisting with incoming and outgoing mail for a probate organization ensuring timeframes are adhered to when applicable. OR Successful completion of 4 years of progressively higher-level education leading to a bachelor's degree in an accredited business or technical school, college or university above high school in any field for which high school graduation or equivalent is a prerequisite. OR A combination of education and experience described above meets 100% of the qualification requirements. GS-06: To qualify at the GS-6 you must have 1 year of specialized experience equivalent to at least the GS-5 grade level in the Federal service. Examples of specialized experience include assisting probate specialists by providing technical assistance work in support of probate processes; maintaining data tracking system (s); preparing necessary and proper documentation for distribution of trust assets to close estate accounts; assembling outgoing material according to policy procedures; filing and maintaining probate records; and assisting with incoming and outgoing mail. GS-07: To qualify at the GS-7 you must have 1 year of specialized experience equivalent to at least the GS-6 grade level in the Federal service. Examples of specialized experience include assisting probate specialists in the preparation of guidance in estate planning; evaluating probate records in relation to legal documents; changing appropriate probate records to reflect changes as a result of legal decisions; interviewing callers to evaluate extent of client's probate knowledge to advise them of probate options; preparing necessary and proper documentation for distribution of trust assets to close estate accounts; assembling outgoing material according to policy procedures; and filing and maintaining probate records. All qualification requirements must be met by the closing date of this announcement. Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. In writing your resume, please be clear and specific. We will NOT make assumptions regarding your experience and/or employment status. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Notification to Applicants: Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration. PLEASE NOTE - NO APPLICATION MATERIAL WILL BE ACCEPTED VIA E-MAIL.

Application Deadline: 2026-05-15