Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Responsibilities :
JOB PURPOSE/MISSION/SUMMARY:
The Trainer in a Global Business Services (GBS) organization is responsible for delivering comprehensive training programs to employees. This role focuses on enhancing employee proficiency in organizational processes, procedures, and systems to ensure operational excellence and continuous improvement.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
- Design and deliver training programs focused on process, procedure, and system proficiency.
- Facilitate classroom, virtual, and on-the-job training sessions for new hires and existing employees.
- Develop training materials, manuals, and documentation to support learning initiatives.
- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Collaborate with process owners and subject matter experts to ensure training content accuracy and relevance.
- Maintain training records and ensure compliance with organizational standards.
- Conduct training needs analysis to identify skill gaps and develop targeted learning solutions.
- Support continuous improvement initiatives by identifying opportunities for process optimization through training.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
- Excellent communication and presentation skills.
- Ability to design engaging and effective training content.
- Experience in developing training plans
- Must have excellent facilitation and training skills in an adult learning setup
- Able to conduct and coordinate training activities to a target population.
- Familiar with the principles of Train-the-Trainer
- Ability to work collaboratively across teams and geographies.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office Suite and e-learning tools.
- Strong understanding of ERP Platforms, CRM systems and other tools used in GBS workstreams.
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
- Bachelor's degree in business, finance, engineering or related field., with units on Education preferred.
- Minimum of 3 years of experience in training or learning and development, preferably in a GBS or shared services environment.
- Experience with transactional operations execution to defined service level agreements and quality
- Experience in successful project management is desired.
- Experience in Key Performance Indicators (KPIs), metrics management, and problem-solving methodologies.
How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
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