**IMMEDIATE OPENING**
LEAD SUPPORT ENGINEER –LNSSI
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government
About the Role
As a Lead Support Engineer, you will provide direct, daily onsite support to a government customer HPCC system crucial to national security, while operating in a highly challenging, dynamic team environment. Your responsibilities will require strong problem solving and technical skills to troubleshoot issues in a mostly Linux-based environment. LNSSI will provide technical training on additional systems (HPCC, ECL programming), if needed, to obtain proficiency in the technologies and systems that are critical to our customers’ mission.
LNSSI (LexisNexis Special Services) was founded to help government agencies charged with missions in homeland security, national defense and the intelligence community create actionable intelligence and deliver data-driven decisions. We are committed to innovation and continue to bring new solutions to our government partners to solve some of the most pressing challenges facing our nation.
Responsibilities
Diagnose and solve problems using scripts, maintenance tools, and technical skills
Maintain required service level response and resolution times for supported systems
Diagnose performance problems using available performance tools and system indicators
Develop onsite modifications that ensure continuous improvement of tools and resources
Take ownership of critical technical issues and develop processes or applications to enhance the team’s ability to achieve its goals
Testing of software and providing technical feedback to customers, 3rd party vendors, and development teams
Work with team members to identify training opportunities and develop training programs or plans based on team objectives
Display initiative and versatility in identifying, learning and developing technical skills
Supports technical engagement with customers in the absence of Lead Engineer
Requirements
Security Clearance: TS/SCI w/ full-scope lifestyle polygraph (FSP)
B.S. Degree (M.S. preferred) in Computer Science/MIS, or related discipline
2-3 years of Linux Systems Administration experience
Proficiency in leveraging scripting language(s) e.g.,: SQL, BASH, PYTHON, PHP, PERL, etc.
Experience conducting data analysis and scripting for development on big data systems
Preferred Requirements
Proficiency and experience in programming with Enterprise Control Language (ECL) in a High-Performance Computing Cluster (HPCC) system platform for big data processing. Candidates must be willing to learn HPCC/ECL.
Experience supporting the Intelligence Community
Optional Requirements
Experience with Kubernetes container orchestration system
Experience with Amazon Web Services (AWS) and cloud technology
Location: Washington DC Metro Area / Northern Virginia
Remote Work: Not eligible
Competitive Compensation and Benefits
1775 Greensboro Station Place, Suite 425E | McLean, VA 22102 | http://lexisnexisspecialservices.com/
U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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