Consultant I, Senior

Consultant 1, Senior

Position Summary

We believe in the power of libraries. We believe in their power to transform and improve our communities. We believe that access to information is a right not a privilege, and that access to information is crucial to the health of individuals and communities everywhere. We believe in the opportunities libraries give individuals to learn, grow, and improve themselves. We believe libraries should be more than relevant; they should be universally seen as indispensable to their communities. We believe in the crucial role libraries play as a communal space for individuals to gather, connect, exchange ideas, and create.

Our Consulting Department is revolutionizing the way libraries operate by creating innovative services and custom solutions; empowering libraries to concentrate on what truly matters: their communities. Consulting and Training Services is a dynamic department that changes to meet customer needs. We are seeking flexible, creative and independent people to join us in shaping the future of library services!

In the Consulting role, you will be responsible for communicating the key features and benefits of SirsiDynix’s suite of technology products to customers. You will also participate in delivery of consultation through in-person sessions, web-based distance learning, and conference calls. Additionally, you will be responsible for disseminating software expertise on features and setup to meet customer needs, as well as providing consultation on the migration process, workflows, and utilization of ILS technology to customers both in-person and remotely.

Key Responsibilities

• Serve as a trusted advisor to a portfolio of customers, conducting regular consulting sessions to answer software, workflow, and data questions.
• Collaborate with customers to translate business and operational requirements into effective technical solutions.
• Provide consultation on all SirsiDynix applications. Consulting may be delivered to customers on-site or through web-based software tools.
• Provide consultation on migration processes, workflows, and utilization of ILS technology.
• Analyze libraries' requests for custom solutions and prepare detailed specifications for the custom work delivered by Consulting Services.
• Facilitate communication between SirsiDynix implementation teams (i.e. Consulting, Data Services, Product Delivery, Training, and Project Management) and SirsiDynix customers including interpretation and/or translation of verbal and written communications.
• Travel as needed to conduct training and/or to provide consultation at customer sites. 
• Communicate with customers regularly and in a timely manner during the course of a project.
• Participate in department in-service sessions and regular department meetings.
• Participate in training for and review of software and documentation for new products and release updates.
• Present a positive view of the company to customers.
• Interact with other groups internally to ensure the customer has a positive experience.

 Core Competencies

Communication – Proficient in professional verbal/written communication; able to communicate effectively with individuals of varying technical expertise; clarifies details of complex tasks; Exceeds commitment to others by frequently delivering work early.

Problem-Solving – Above-average ability to logically troubleshoot, identify, and resolve complex issues; able to identify and respond appropriately to issues; able to anticipate and address potential problems; develop highly creative and effective solutions independently.

Critical-thinking and Analysis – Able to make quick, effective decision, as well as the ability to work independently; detail-oriented and consistently delivers high-quality results; persistent in analysis of issues and problems to find solutions that best serve the company and customer.

Collaboration and Team-Orientation – Strives to understand needs and goals of customers, both internal and external; able to work as a collaborative partner; Aligns individual efforts with those of the team and the team’s objectives.

Time Management and Productivity – Manage multiple projects or cases with strict adherence to priorities and timelines; can prioritize work to identify and focus on most important projects; navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur.

 Knowledge and Skills:

• In depth knowledge of SirsiDynix Library Software
• Knowledge of basic library processes
• Ability to instruct large groups using Web-based meeting software (i.e., Teams), or in-person
• Excellent writing, editing, communication, presentation and interpersonal skills  
• Must be flexible, organized, detail-oriented, and a self-starter 
• Must be willing to travel a minimum of 25% of workdays
• Strong organizational and prioritization skills
• Ability to work amiably and efficiently with clients and team members
• Able to multi-task and balance tight deadlines
• Mentor and train fellow employees as needed
• Professional appearance and presentation required

 Requirements

• Degree in Education, Library Science, a related field, or equivalent professional experience. Master’s degree, MLIS, or equivalent experience preferred.
• Excellent interpersonal, communication, and presentation skills.
• Strong business acumen with strategic thinking and organizational abilities.

Work Environment

• Fully remote position supporting customers worldwide.

Frequent virtual meetings with customers and internal teams.