Constituent Services Laision (NCS) - Mayor's Office of Correspondence and Constituent Services

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range:  

$56,607.00 - $90,572.00 Annually

Starting Pay Range: 

$56,607.00 - $73.589.00 Annually

Get to Know Us    
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary    
The Constituent Services Liaison is responsible for providing exceptional customer service assistance to constituents by processing and managing all request for city services or agency follow-up. This position reports to the Lead Constituent Services Liaison.

Essential Functions   

• Act as a liaison between constituents and various city agencies on behalf of the Mayor to satisfy requests/inquiries.
• Respond to constituent requests and inquiries via email collaboration with all City agencies and Quasi-agencies.  
• Manage and input constituent information into the Constituent Unit database.
• Gather and disseminate crucial mayoral updates and information.
• Perform related work as required.
• Prepare and report all call data.
• Provide daily trends and updates to leadership.  

Minimum Qualifications

Education: Bachelor’s degree is preferred.
 

AND
 

Experience: Two years’ experience. Salary commensurate with experience.

OR

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.
 

Knowledge, Skills, and Abilities    

• Professional writing etiquette and protocols.
• Knowledge of the local, state and federal government structure and responsibilities.
• Establishing relationships with offices of elected officials, city government agencies, non-profits and constituents.
• Knowledge of Baltimore City history and culture, the metropolitan area and services within.
• Ability to communicate with diverse groups of people.
• Strong communication skills using standard business formats.
• Strong leadership skills.
• Strong organization and time management skills.
• Knowledge of Microsoft applications: Word, Excel & Outlook.

Additional Information

Background Check   

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation    
All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER