Leidos Digital Modernization sector is seeking an experienced Configuration Management Lead to support the configuration and infrastructure of the USCIS Enterprise Automation & Unified Task Orchestration (eAUTO) contract—delivering 24×7 IT services that integrate automation, cloud, hosting, and unified communications for 30,000+ end‑users.
As the Configuration Management Lead you will safeguard the integrity of USCIS’s mission-critical IT baselines and drive the automation that keeps thousands of systems in sync. In this high-visibility role you’ll own the enterprise CMDB, craft policy, and integrate DevSecOps pipelines that feed real-time configuration data to decision-makers.
Primary responsibilities
Overall responsibility for managing the CM team, priority, status, and deliverables minister the enterprise Change Management program and interface with DHS ICCB.
Conduct daily Virtual CABs achieving 99 % same-day processing and automate VCAB minutes in ServiceNow.
Generate weekly and quarterly change-volume metrics; integrate CM oversight into AWS resources.
Review/approve CRs in ServiceNow/ServiceHUB within 1–7-day SLA.
Support break-fix/emergency changes.
Basic qualifications
Bachelors degree and 5+ years of IT requirements management, configuration management, change management or Systems Engineering experience
4+ years’ as a team lead or equivalent experience in enterprise Information Technology (IT) Configuration Management, metrics and reporting, experience in configuration and change management principles.
Working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS and basic Unix commands.
Experience maintaining baseline and Configuration Management Database (CMDB) using platforms such as ServiceNow or Remedy required.
Experience on maintaining the baseline for efforts using Agile and DevOps methodologies.
Experience maintaining the baseline for cloud-based systems preferred
Advanced experience using configuration management database (CMDB) to onboard new hardware/software technologies accurately and confirm that items are correctly documented,
DHS Public Trust Security Clearance
Preferred qualifications
Amazon Web Services (AWS) Certifications
Experience working on USCIS contracts and mission environments
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For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.