Configuration and Services Manager

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is looking for an amazingly talented Configuration and Services Manager to join our team!

What You'll Be Doing:

• Establish hardware and software baselines for mobile, desktop, and server based products
• Create and Maintain product and project documentation across multiple functional teams
• Plan, implement, and manage processes and procedures for customer servicing and internal system deployments
• Conduct analysis of service requirements for hardware and software and make recommendations to improve internal processes
• Develop and maintain training platform for customer and internal access
• Integrates with engineering team to support system changes and upgrades for API/SDK versioning, software change lists, and customer documentation
• Direct service and maintenance efforts by coordinating with warranty and Quality Control teams, tracking customer requirements, and warranty & maintenance schedules
• Establishing customer portal program including tracking of documentation, licensing, and software releases.

What Required Skills You'll Bring:

• Advanced written and oral communications skills
• Proficient in Microsoft Office applications
• Advanced time management and organizational skills
• Advanced technical and operational proficiency in Configuration and Service Management
• Proficient in product and process technical documentation
• Experience with Mobile Device Management suites
• Subscription and license management
• Apple Business Manager

What Desired Skills You'll Bring:

• Bachelor's Degree in Computer Science, Computer Engineering or a related technical field
• Master's Degree preferred
• 8+ years of related professional experience
• Experience with Mobile Device Management suites
• Subscription and license management
• Apple Business Manager

Security Clearance Requirement:

None

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $108,700.00 - $190,200.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.