Concessions Stand Lead

POSITION: Concessions Stand Lead       

DEPARTMENT: Concessions

REPORTS TO: Concessions Manager

STATUS: Seasonal, Part-Time

FLSA STATUS: Hourly/Non-Exempt          

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

VENUE/PROPERTY INFO

Located at PNC Field, home of the Scranton/Wilkes-Barre RailRiders, this role offers the opportunity to work in a professional sports and events venue. PNC Field is a 10,000-seat professional baseball stadium featuring a full-size ballpark, multiple concession areas, premium seating, suites, and event spaces. The venue hosts not only baseball games but is proud to host a range of other events throughout the year.

THE ROLE

The Concessions Stand Lead is responsible for supervising and coordinating the daily operations of a concession stand during games and events. This position ensures high-quality food service, excellent guest experiences, and adherence to all safety, sanitation, and stadium policies. The Concessions Stand Lead supports and trains staff, manages operational workflow, and acts as the primary point of contact between the concession team and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, supervise, and support concession stand staff during games and events
• Assign duties, manage breaks, and ensure adequate coverage throughout the event
• Train new and existing employees on procedures, food safety, customer service, and cash-handling standards
• Serve as the primary point of contact between concessions staff and concessions management
• Oversee daily stand operations to ensure efficient, accurate, and timely service
• Monitor food quality, portion control, and presentation to meet organizational standards
• Ensure proper setup of the concession stand prior to events and orderly breakdown after events
• Respond promptly and professionally to guest concerns or issues when necessary
• Promote a positive, respectful, and team-oriented work environment
• Model professionalism, reliability, and strong work ethic at all times

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• Must be at least 18 years of age
• Previous experience in food service, concessions, hospitality, or retail operations preferred.
• Prior lead, supervisory, or key-holder experience strongly preferred
• Experience working in a fast-paced, high-volume environment (stadium, arena, restaurant) preferred
• Demonstrated ability to train, motivate, and supervise staff effectively
• Familiarity with food safety, sanitation, and health department regulations preferred

SKILLS AND ABILITIES

• Strong leadership, supervisory, and team management skills
• Ability to train, motivate, and support staff effectively
• Knowledge of food safety, sanitation, and safe handling procedures
• Proficiency with cash handling, POS systems, and basic inventory management
• Strong communication, problem-solving, and customer service skills
• Ability to work efficiently in a fast-paced, high-volume environment
• Flexibility to adapt to changing any operational needs
• Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand or walk for extended periods throughout games and events
• Frequent bending, reaching, stooping, and twisting while managing the concession stand and assisting staff
• Ability to lift, carry, push, or pull up to 40-50 pounds, including food, supplies, and equipment
• Ability to move quickly and safely to address guest needs or support staff during peak service periods
• Ability to see and distinguish items at close range for food preparation, cash handling, and inventory checks
• Ability to hear and communicate effectively in a noisy, crowded stadium environment
• Ability to work in hot, fast-paced, and sometimes cramped concession areas, including near grills, fryers, and steam tables

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.