Computer Cell Technician

About Us: 

How many companies can say they’ve been in business for over 180 years?! 

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! 

Location/Region: This position is located in Maple Grove, MN, onsite.   

What’s the role? 

A computer cell technician can work independently but also as a team to support both internal and external customer’s software and licensing

Sound Interesting?  

Here’s what you’ll do: 

• Take point on SMA contract issue resolution and automated Portal software fulfillment problems

• Provide extensive knowledge resources and assistance on software options, software materials, computer hardware and materials, and licensing history of seats

• Resolution of SAP software materials in the US and multiple different SAP system configuration issues blocking both manual and automated software order fulfillment

• Provide feedback to the software product managers both within the US and worldwide about software usage, software licensing process, and issues and roadblocks impacting these systems

• Plan and manage software rollouts, including new Portal rollouts, new licensing system rollouts, and work with those teams to make sure that the US handled changes to software options, licensing, and versions smoothly

• Plan and execute high-level reworks of software and CRM records when changes were made (example: PiWeb Nodelocked change)

• Confirm and check accuracy of software maintenance agreement orders and contracts

• Support IT hardware and software used on the shop floor

Do you qualify?  

• A minimum of 2 years’ experience in a computer-related field.

• SAP Hanna S4 knowledge

• Associate’s degree in information technology or related field preferred

• 1 year of IT hardware experience working with desktops and laptops

• Computer Repair 1 year Preferred

• Experience trouble shooting software and hardware

• Good Understanding of Microsoft Windows 7/10

• Proficiency with Microsoft Office/Office 365 is required

• Must have effective communication skills, both oral and written, with internal co-workers, and personnel of all skill levels

• Understanding of common manufacturing processes

• Ability to learn quickly and adapt to an ever-changing environment

• A general understanding of product licensing as related to the computer industry

• Must be able to develop technical training and/or procedure documentation for end-users.

• Self-motivated with good time management skills and the ability to multi-task

• Willingness to participate in on-going technical training

The annual pay range for this position is $50,000– $62,000 and this position is also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

We have amazing benefits to support you as an employee at ZEISS! 

• Medical 

• Vision 

• Dental 

• 401k Matching 

• Employee Assistance Programs 

• Vacation and sick pay 

• The list goes on! 

Your ZEISS Recruiting Team:

Holly Greenwood-Mosher

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).