Computer Assistant

Computer Assistant

Department: Department of Defense

Location(s): Langley AFB, Virginia

Salary Range: $62640 - $81436 Per Year

Job Summary: About the Position: This position falls under the Defense Health Agency-Atlantic Network at the 633RD Medical Group, providing support in the administration of Medical Treatment Facility computer systems, hardware and software and peripheral equipment under the Directorate of Resource Management, Medical Information Systems. This is a Direct Hire Solicitation

Major Duties:

• Establish and manage user accounts, to include determining and maintaining user privilege levels.
• Install, configure, and troubleshoot hardware, software, Wide Area Network and Local Area Network problems where applicable, and coordinate with other agencies to ensure timely resolution.
• Record and report Information Technology incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution.
• Provide input to the Medical Treatment Facility (MTF) Continuity of Operation Plan (COOP) procedures for system disaster recovery (COOP recovery includes reestablishment of multiple systems).
• Provide information management services, to include data analysis, to determine trends in use or performance that could lead to future problems.
• Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements for the Medical Treatment Facility.
• Participate in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms to maintain risk management, accreditation, and certification package.
• Make recommendations for system improvements.
• Ensure enhancements are compatible with existing infrastructure and coordinate with other agencies to ensure compliance standards are met.

Qualifications: Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes, 1) Providing guidance on system changes; 2) Troubleshooting hardware and/or software problems with the network, and 3) Maintaining network systems to ensure operational standards are met, providing technical assistance regarding network to minimize disruptions.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 05/13/2026to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12954035). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.

Application Deadline: 2026-05-13