ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Leads investigative efforts to identify and resolve issues affecting game integrity by driving decisive, corrective actions that prevent payout inaccuracies, system malfunctions, and significant revenue loss, while underscoring the operational risks of inaction.
2. Leads forensic investigations and incident response operations by applying tribal court standards and regulatory protocols to preserve the integrity of gaming environments. Secures incident scenes to prevent evidence tampering, conduct structured interviews with involved patrons, and perform multi-source data analysis, including audit logs, chat transcripts, and surveillance footage, to detect behavioral anomalies and coordinated actions. Executes comprehensive evidence collection, including device confiscation when warranted, and produce detailed investigative reports outlining timelines, findings, and evidentiary summaries to support internal adjudication and potential legal proceedings, while mitigating operational, reputational, and financial risks.
3. Utilizes advanced diagnostic, analytical, and technical expertise to extract actionable insights from gaming machine behavior, ensuring precision in revenue tracking through comprehensive mastery of network architectures, communication protocols, and system integrations. Administers and optimizes diverse operating systems and hardware environments, applying deep systems knowledge to maintain seamless connectivity and data integrity.
4. Resolves complex hardware malfunctions involving circuitry, voltage regulation, and power distribution, ensuring sustained performance, reliability, and regulatory compliance in mission-critical gaming infrastructures. Collaborates with vendors to determine fault attribution, distinguishing between game component failures and machine-level malfunctions.
5. Manages and configurations and for over 115,000 software assets and 8,000+ gaming and peripheral devices, including slot machines, kiosks, progressive controllers, media players, and shufflers, by conducting audits, validating configurations, and resolving discrepancies within service-level timelines.
6. Collaborates cross-functionally with internal departments (e.g., Table Games, IT, Slots) to coordinate device swaps, conduct software testing, verify critical settings, and support regulatory audits through detailed documentation and alignment.
7. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma or GED required.
Bachelor's Degree in Information Technology (IT) or Engineering preferred.
Minimum two (2) years of experience in Technology or Engineering, preferably in the Gaming industry or Regulatory/Compliance, required.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Proficiency in data analytics platforms including Power BI, Tableau, Excel (pivot tables, macros, advanced formulas), and SQL-based reporting tools for generating actionable insights.
Skilled in real-time event tracking and analysis using Splunk, ELK Stack, and syslog analyzers to monitor system health and detect anomalies.
Proficient in network analysis tools including Wireshark, network mapping utilities, and SNMP-based monitoring systems for diagnosing and optimizing network performance.
Skilled in real-time event tracking and analysis using Splunk, ELK Stack, and syslog analyzers to monitor system health and detect anomalies.
Proficient in network analysis tools including Wireshark, network mapping utilities, and SNMP-based monitoring systems for diagnosing and optimizing network performance.
Hands-on experience with electrical and diagnostic tools such as multimeters, oscilloscopes, LTspice, AutoCAD Electrical, and voltage testers for hardware troubleshooting and design validation.
Experienced in remote access and system management tools including RDP, SSH, TeamViewer, Windows/Linux OS utilities, and BIOS/firmware configuration.
Familiar with governance, risk, and compliance platforms such as Archer and MetricStream, with practical experience in maintaining regulatory audit trails and supporting compliance initiatives.
Proficient in collaboration and development tools including Confluence, SharePoint, Git, Jira, and ServiceNow for documentation, version control, and issue tracking.
Experienced in infrastructure setup and maintenance using cable testers, labeling systems, and rack layout software to ensure organized and efficient hardware deployments.
Thorough understanding and application of Technical Standards, as well as Tribal, State, and Federal Laws relevant to the role, with demonstrated ability to interpret and implement regulatory requirements.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A+ or N+ certification preferred.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!