Complaints Specialist

Your role at Exness:

The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction.

The role is based in our office in Vanuatu. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

You will:

• Monitoring and tracking complaints made by clients;
• Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’);
• Processing clients’ complaints while utilising all available platforms;
• Replying to clients’ requests based on the comprehensive review of a request;
• Ensuring that all complaints are processed within a reasonable time period;
• Cooperating with other departments with the purpose of solving the complaint;
• Maintaining an updated knowledge base with up to date and relevant content;
• Being able to share knowledge with Support in order to diminish the number of escalated complaints;
• Providing significant reports when required by line manager.
• Post complaints monitoring.
• Re-evaluation of complaint process for improvement.

The ideal candidate:

• Minimum 2 years working experience in Customer Service/ Sales and MUST be from client fronting department.
• Good analytical skills.
• Attention to details.
• Ability to work under pressure.
• Advance understanding of order processing.
• Good knowledge of Company product as well as Internal company regulations and procedures.
• Self-motivated and highly reliable.
• Excellent attendance is a plus.

What we offer:

• Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;
• Relocation package for the family and visa support (where applicable) 
• Medical insurance coverage for employees and immediate family members;
• Company’s contribution to training & development;
• Result-oriented approach; flexible working conditions;
• Corporate employee share scheme for all the employees.
• Possibility to be closer to your team - "Get to know Team" trip.

Your journey after applying:

1. First interview (up to 40 minutes)
2. Final interview with your future team (1 hour)
3. Task Assessment (If Applicable)

 

Application Deadline: Thursday, 16th April 2026