Community Relations Representative

·         Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance. 

·         Book and facilitate Full Sail University interactive experiences/workshops on different media arts and technology related topics for students and educators (K-12) 

·         Support regional college fairs, career nights, STEM/STEAM events, marketing events, community events, and additional prospective student & alumni activities as needed. 

·         Present Keynote slides and videos in-front of large audiences while accurately explaining Full Sail University educational programs, expected outcomes, and student services to prospective students and teachers. 

·         Conduct comprehensive tours of Full Sail University’s educational facilities for Group Tours (High School, Middle School, Community & VIP Groups), Virtual Tours and On-Campus Events. 

·         Accurately and completely explain Full Sail University educational programs, expected outcomes, and student services to prospective students. 

·         Assist in additional outreach-based initiatives (High School, Military and International) on behalf of Full Sail University as needed. 

·         Research, identify and build relationships with educational travel companies (Florida, Southeast US, and International) to help promote and add our "Campus Experience" initiative to any Orlando educational travel packages. 

·         Collaborate with Educator/Community Outreach team to maximize teacher advocacy, support services, and network. 

·         Must have the ability to work a flexible schedule including late nights, weekends, extended hours, and overnight travel (especially during peak seasons). 

·         Reliable transportation, valid driver license, clean driving record, and willingness to travel are required. 

·         Remain up to date on relevant info related to Full Sail University, Full Sail Labs, the entertainment media industry, post-secondary education and ACCSC. 

·         Maintain current and thorough knowledge of all Full Sail University and Full Sail Labs educational offerings. 

·         Research and maintain target high school and educator contact database within Full Sail University customer relationship management system (CRM). 

·         Document all communication and contact information within Full Sail University customer relationship management system (CRM). 

·         Confirm all recruiting and engagement activities at least 3 days prior to the event date. 

·         Ensure proper ingestion of prospective student inquiries into Full Sail University CRM immediately at the conclusion of all recruiting activities. 

·         Assist with educational and industry research to enhance K-12 initiatives 

·         Maintain consistent communication with direct supervisor, and partner with other regional staff, campus personnel, and leadership team to plan and execute strategic brand advocacy activities. 

·         Apply best practices across all initiatives to ensure a consistent brand experience. 

·         Assist with clerical and business operations on various Outreach initiatives when needed. 

·         Complete expense reports as needed. 

·         Have a genuine excitement for people, education, technology, and the entertainment media industry. 

·         Ability to relate and empathize with wide variety of personality types, professions, and demographics. 

·         Self-motivated, adaptive, resilient, and embody integrity, always willing to do the right thing. 

·         Dynamic and innovative personality with a strong desire to connect with people. 

·         Possess strong facilitation, presentation, and interpersonal skills. 

·         Excel at face-to-face and phone communication in both “one-on-one” and large group environments. 

·         Clear and professional communication skills (written and oral), comfortable with ‘cold-calling’ campaigns. 

·         Associate degree required with 1-3 years of customer relations experience 

·         An understanding of the college admissions process and educational models for k-12 education (Including STEM, STEAM or CTE). 

·         Must successfully participate in and complete all continuing education/training requirements. 

·         Background check mandatory. 

·         Must become a licensed agent for Full Sail University in the state of Florida (additional states as needed). 

·         Proficient with Microsoft Office Suite, iLife, iWork, various web tools, and Salesforce CRM enterprise software. 

·         Proficient with various Apple and Windows-based hardware. 

·         Proficient with various audio/video/gaming equipment. 

·         Proficient with communication software such as Zoom or Microsoft Teams 

·         Need to have the stamina to work with K-12 age range 

·         Need to be comfortable working on your feet for long hours 

·         Comfortable sitting on the floor and picking items up from the floor 

·         Comfortable hauling equipment between locations (laptops, iPads, robots, cameras, costumes, etc.)