SUMMARY:
Serves as a bridge between the health system and patients, particularly patients with Medicare and/or Medicaid and patients with identified social needs. Works to promote, maintain, and improve health and well-being through
informal support and counseling to their patients. Uses culturally appropriate outreach, support, and navigation to help patients access health care and address identified social needs. Plays a key role in building individual capacity
by increasing patient’s health knowledge and self-sufficiency through a range of activities such as health education, goal setting, motivational interviewing, and advocacy. Works collaboratively with other healthcare team and
community-based providers to improve patient health outcomes and reduce racial, ethnic, and economic disparities in those outcomes.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus: Delivers high-value services to patients, such as coordination of care, accompaniment to appointments, and outreach, in clinical and community-based settings. Works with an assigned patient caseload to
provide support, advocacy, and referrals to community-based services. Assesses patients for social needs and barriers to available resources and services. Helps patients navigate and gain access to appropriate health
care/social services and other community resources. Provides basic education regarding health promotion to increase understanding and encourage adopting healthy behaviors. Shares insight and expertise such as patients’
customs/beliefs with providers and works collaboratively to promote culturally appropriate services.
Process Focus: Utilizes multiple system applications for caseload management, data collection, and reporting. Uses Electronic Health record and embedded tools for care coordination and documentation. Uses applicable
resources, services, and processes to complete relevant referrals and applications in a timely manner. Collaborates on performance improvement activities as indicated by program outcomes and patient experience. Incorporates
basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new
knowledge.
Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals,
standards, program expectations, service performance & how the work serves Trinity Health objectives. Serves as a liaison between providers and patients to improve communication and coordination of services. Provides support
to patients via phone and in-person interactions at patient’s home, community, or clinic setting.
Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g.,
people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Responsible for continuous role-based self-development & leadership growth. Supports the professional
growth of team members. Self-monitors & initiates corrections and/or seeks assistance or guidance when needed.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Minimum Qualifications
High school diploma or GED
Completes CHW training/certification within 6 months of employment.
At least one (1) year of community involvement experience, including volunteer experience.
Must complete CHW training/certification within 6 months of employment.
Demonstrated lived experience (such as experiencing poverty, food insecurity, housing instability, substance use, etc.) and/or cultural background of the patient community in which this position will work in and/or with.
Additional Qualifications (nice to have)
Maintains CHW Certification per Trinity Health guidelines and/or State sanctioned guidance.
Physical & Mental Requirements & Working Conditions
Indirect/ Healthcare Support Services: (OSHA: Healthcare support services mean services that facilitate healthcare
services.)
·Frequent clinical / patient facing work environment.
·Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit
conditions; may encounter occasional variable external environmental conditions.
·Includes occasional lifting, up to 30 pounds unassisted, frequent travel & use of computer; Includes continuous
sitting & may require occasional extended periods of continued walking, standing, stooping, bending, pulling & pushing.
Direct Healthcare & Indirect / Support Healthcare Services: must be able to:
·Adapt to frequent interruptions, shifting priorities & stressful situations; Attend to tasks until complete, understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over extended periods of time & work on concurrent tasks / projects.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.