Communications Assistant - Website

May 8, 2026

H (no hardship)

Family

GS4

General Service

Reason

Regular > Regular Assignment

2026-06-01

Communications Assistant
Organizational Setting and Work Relationships

The Communications Assistant will report to the Communications Officer and will have regular contacts within the office/unit involving exchange of information. S/he will also have limited external contacts on routine matters.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Collect press-cuttings of articles in national, regional, international and periodicals that pertain to refugee related issues and to the work of the office.
- Compile and maintain the mailing list for press releases, information bulletins, etc and ensure timely despatch of information to media and other interested parties.
- Classify and maintain adequate stock of PI materials and promote sale of merchandise where appropriate.
- Maintain up-to-date the catalogue of PI material and types monthly report regarding sales and stocks for submission to PI at Headquarters in accordance with established guidelines.
- Provide clerical assistance with regard to PI events such as poster campaigns, exhibitions, and public awareness raising events.
- Respond to routine telephone and written enquiries from a variety of sources such as the media, the public, NGOs and government officials etc.
- Maintain PI files up-to-date.
- Have access to UNHCR's communication systems.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Business Administration; Journalism;
Social Science; or other relevant field.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Communication and computer skills. Excellent drafting skills as well as translation and interpreting skills.

Desirable
Completion of UNHCR Learning Programmes or specific training relevant to functions of position.

Functional Skills
IT-Computer Literacy
CO-Drafting and Documentation
MS-Translation
TI-Interpretation
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The candidate requires demonstrated experience publishing website content, and proven competency in planning and preparing content for corporate websites. The candidate needs high level of proficiency in using Drupal and Wordpress CMS for publishing web content. The candidate needs familiarity with using Google Analytics or other web analytics tool to assess and report on site performance.

The candidate needs excellent web editing and copy writing skills in English. The candidate should have knowledge of best practices in web publishing (e.g., SEO, AI optimization), familiarity with HTML and basic knowledge of Photoshop, InDesign or similar.

The candidate should have experience in the use of photography and understanding of visual narrative and image guidelines, including photography ethics. The candidate must have fluency in best practices for UI/UX design, including design for mobile and accessibility, and a good understanding of AI tools for visual production.

The candidate must be a highly organized, able to prioritize, think creatively and analytically, and have careful attention to details and visual form. They will have strong interpersonal and communication skills, with good judgement, flexibility and the ability to communicate effectively with stakeholders. They will have excellent project management skills, including the ability to manage multiple priorities.

English

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Operational context

Occupational Safety and Health Considerations:

Nature of Position:

The Communications Assistant - Website will be based in Madrid, Spain, and operate within the Creative Services Section of the Global Communications Service (GCS), which sits in the Division of External Relations (DER).

 

The Communications Assistant - Website is critical to ensuring high-quality visual impact for UNHCR’s global website. The post is supervised by the Web Manager and supports the content publishing on the global UNHCR website.

 

The role manages the web inbox and liaises with stakeholders on incoming publishing requests. The role provides support on how best to shape content for publication based on guidelines outlined in the web strategy, and in line with SEO and generative AI industry standards. The role assists with light editing and copywriting of the provided content. The Assistant publishes content across the UNHCR website, including in multiple languages where needed.

 

The Assistant regularly monitors content for issues, including broken links, outdated figures or documents, publishing errors etc. The Assistant provides support on team projects varying from, but not limited to, support activity on selected sites, online research activities, website analytics reporting, etc.

Living and Working Conditions:

Additional Qualifications

Skills

CO-Drafting and Documentation, IT-Computer Literacy, TI-Interpretation

Certifications

Business Administration - Other, Journalism - Other, Social Sciences - Other

Competencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Political awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn't require a functional clearance