Communication Services Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004808

Role Duties and Responsibilities

• Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
• Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
• Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
• Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
• Provide Video Wall Interface support with a response time of 30 minutes to incidents.
• Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
• Provide Audio Services support with a response time of 30 minutes to incidents.
• Provide support to VoSIP and telephone incidents with a response of 30 minutes.
• Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
• Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.
• Support technical team during larger digital/hybrid events in LDOC;
• Perform other duties as may be required.
• Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.

Essential Skills, Experience and Certifications

• Higher vocational training in a relevant discipline with 2 years post-related experience;
• Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory,
• MS SQL Server, Broad and sound technical knowledge of ITSystems.
• Practical experience in diagnosing deficiencies in networks and associated equipment;
• Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
• Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys;
• Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software;
• Ability to investigate and coordinate the resolution of potential and actual service problems.

Edication

• Or a secondary educational qualification with 4 years post-related experience.. 

Working Location

• Izmir, Turkey

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance