Location:
127 Public Square, Cleveland OhioGeneral Location: Open to candidates within the United States.
Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).
Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote.
Available for East Coast meetings, required
About Commercial Bank
The Commercial Bank, now inclusive of Payments, is the heart of KeyBank’s business segment and is targeted for rapid growth. Comprised of commercial client relationship teams, commercial risk, onboarding and servicing, Institutional Bank payments business development and payments products and solutions. The Commercial Bank caters to a wide breadth of industry verticals and client segments, and our portfolio of solutions is positioned to support commercial entities of all sizes - from a mom-and-pop restaurant, to a publicly traded company.
JOB SUMMARY
As a senior leader within the Business Operations and Client Experience Team, the Commercial Product Marketing & Field Readiness Manager plays a pivotal role in shaping how KeyBank Commercial brings its lending & payments solutions to market—and how our field teams are empowered to deliver them with confidence and impact. This leader partners across Product, Business Development (BD) and Corporate Center Marketing to shape the go-to-market strategies, define product positioning, and ensure field teams are equipped to deliver lending & payments solutions that create value for clients and deepen relationships. This team will have a direct impact on revenue growth, client satisfaction, and market differentiation.
In addition to functional leadership, this position carries people management responsibility, overseeing a high-performing team that bridges strategy and execution. The ideal candidate is a player-coach - someone who leads by example, inspires excellence, and actively mentors team members through hands-on engagement. This leader fosters a culture of collaboration, accountability, and innovation, empowering individuals to grow while driving collective success.
Key Responsibilities:
Build, lead, and develop a high-impact team responsible for product marketing and field readiness across commercial lending & payments capabilities. Serve as a player-coach, actively engaging in strategy and execution while modeling best practices and setting a high bar for performance. Inspire and mentor team members, foster a culture of continuous learning, ownership, and innovation. Provide clear directions, coaching, and feedback to support professional growth and team cohesion.
Lead planning, internal readiness, and communication strategies for new and enhanced commercial lending, treasury management, and payments products and capabilities, including digital platforms like KeyNav and KBBO.
Develop compelling client-centric narratives that differentiate KeyBank’s solutions and reflect market trends and client needs. Guide the team in creating messaging frameworks that resonate across diverse client segments and industries.
Oversee the development of scalable enablement tools—pitch decks, sell sheets, videos, QRGs, talking points, and “meeting-in-a-box” toolkits. Lead readiness and product training programs that equip relationship teams to identify opportunities, articulate value, and drive adoption.
Partner with Corporate Center Marketing to execute multi-channel campaigns (paid, earned, social, owned) that elevate brand awareness and client engagement.
Leverage market research, client feedback, and performance metrics to refine product positioning and optimize the go-to-market strategies.
EDUCATION
WORK EXPERIENCE
SKILLS
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/01/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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