Commercial Operation Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Summary

This role is looking for a diligent and independent team member to liason with inter departments and manager to handle Order Fulfillment (customer sales order & incoming call queries, prepare quotation, order processing, delivery arrangement in a cost efficient and timely manner) and Distributors Management. The employee will provide necessary support to achieve customer satisfaction and meet or exceed financial performance objectives

ESSENTIAL ROLE RESPONSIBILITIES

Order Management

• Maintain a proper & updated e-filing system with regards to orders/sales/customer references.
• Sales coordination which includes and not restricted to updating reference installed base, dealer’s pending orders, delivery dates
• Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers. Taking ownership of customers issues and following problems through to resolution.
• Managing end-users/dealers expectation of delivery dates against factory’s output dates
• Handle from the placement of orders, refunds or warranty replacement through to shipment completion.

Coordinate & Order Management Planning

• Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue.
• Assist in consolidating sales reports, order reports on weekly basis
• Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers

Distributor Management

• Assist in Contract Management
• Organize the distributors performance, sell in/out, purchase target and performance letter.

General Customer Support

• Sales coordination which includes and not restricted to consolidate & preparation documents/ letter of authorization for the projects or tenders.
• Follow up with HQ service team on any technical issue from dealers
• Assist Area Managers in organizing of training/workshops, logistics and coordinating with hotels (inclusive of outside Singapore) for suitable sites, venues (if needed)-

WORK QUALIFICATIONS / EXPERIENCE

• Bachelor Degree in in Business Administration
• Minimum of 4 years of experience for customer service, and commercial / production operations is essential.
• Experience in handling international logistics and shipping documents
• Experience in Distributor Management
• Proficient in the use of MS office application and knowledge of any MRP system is advantageous (preferably JDE/ SAP)

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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