Commercial Desktop Investigator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Commercial Desktop Investigator

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Step into a vital role at Sedgwick as a Commercial Desktop Investigator, delivering tailored fraud prevention across diverse commercial claims.

The role of a Commercial Desktop Investigator within Sedgwick’s Commercial Investigations team offers a dynamic and intellectually stimulating opportunity to be at the forefront of counter-fraud efforts. This team plays a vital role in delivering tailored, cost-effective fraud prevention strategies to a diverse range of internal and external clients. Rather than relying on a generic approach, Sedgwick prides itself on customizing its investigative methods to suit each unique case, ensuring that every claim is thoroughly and thoughtfully assessed.

As a Commercial Desktop Investigator, you’ll be responsible for managing a portfolio of commercial claims flagged as potentially fraudulent. The work is varied and engaging, involving telephone and video interviews, evidence gathering, and liaising with policyholders, contractors, suppliers, and external agencies such as the police. You’ll be expected to plan and conduct investigations, produce well-structured statements, and prepare detailed reports with clear recommendations for insurers. The role also includes issuing outcome letters, negotiating settlements, and maintaining high standards of customer service while adhering to strict service level agreements.

The skills you will have when you apply:

• Insurance Knowledge: Strong understanding of commercial and property claims, including business interruption and the principle of indemnity.
• Fraud Detection: Experience using data and technology to identify and report fraudulent activity to relevant bodies.
• Legal Awareness: Familiarity with current case law, statutes, and legal liabilities relevant to insurance investigations.
• Investigative Skills: Ability to identify, secure, and preserve evidence through interviews and desktop enquiries.
• Regulatory Compliance: Understanding of FCA guidelines, GDPR, and Sedgwick’s complaint procedures.
• Communication: Excellent verbal and written communication skills, with the ability to show empathy and professionalism.
• Negotiation Ability: Skilled in negotiating settlements and challenging fraudulent claims effectively.
• Planning & Organisation: Capable of managing multiple investigations, prioritising tasks, and meeting tight deadlines.
• Relationship Building: Able to develop strong working relationships with clients, colleagues, and third-party contacts.
• Adaptability: Willingness to be flexible and responsive during surge periods or changing workloads.
• Report Writing: Competent in preparing clear, concise reports with firm recommendations for insurers.
• Technical Proficiency: Confident use of MS Word, Excel, and other IT systems to manage caseloads and document findings.
• Customer Service: Commitment to delivering high-quality service and resolving complaints within regulatory standards.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing  
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.