Commercial Analyst

Role Responsibilities 

• Support and supervise agent activation and regularly visit high-performing locations and be responsible for the Agent lifecycle for all independents in your assigned territory. 

• Cover the casualties and absent areas of premises with sub-agencies, considering the need for the network and the location of the competition. 

• Report news and/or inconveniences that occur with your client portfolio, as well as the development of the assigned tasks and follow-up.  

• Review the actions carried out at the sales level or the needs of your portfolio that need to be handled personally and deliver and withdraw commercial documentation. 

• Daily review of transaction reports sent by the Operations department. 

Role Requirements 

• 2 or more years of client-facing sales experience and customer service in a multicultural environment. 

• Ability to work independently and possess strong decision-making skills. 

• Interpersonal skills to negotiate, present and listen to your agents, and build trust and confidence with them, while you are reporting your strategy and achievements on a weekly basis to your direct supervisor. 

• Analytical, organized, and methodical.  

• Attention to detail and problem-solving. 

• Intermediate/Advanced Excel. 

• Teamwork attitude. 

• Intermediate English. 

• This position will require regular travel within a defined territory (provinces), and for that reason, you will need to own a car and have a valid driver’s license. 

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Panama - specific benefits include:  

• Sales Target Commission  

• Medical Insurance 

• Life insurance} 

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

04-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.