GSK

Commercial Analysis Manager

Warsaw Full time

At GSK, we are united by our purpose to get ahead of disease together. As a Commercial Analysis Manager, you will play a critical role in enabling data‑driven commercial decision‑making by supporting Sales Force Effectiveness, segmentation and targeting, and CRM optimisation.

This role sits within Commercial Operations and focuses on Veeva CRM administration, segmentation & targeting (S&T) processes, analytical reporting, and strategic account management system support. You will work closely with business owners and cross‑functional partners to ensure high‑quality data, compliant processes, and efficient commercial workflows.

Key Responsibilities:

Veeva CRM Administration:

  • Manage Veeva CRM processes and workflows.

  • Managing CRM master data and related privacy processes
  • Ensure accuracy, data quality, and compliance within the Veeva system.

Segmentation & Targeting (S&T):

  • Provide technical support for CRM-related segmentation and targeting activities.
  • Oversee segmentation and targeting processes to optimize business workflows.

  • Administer cycle plans in Veeva Vault and handle ad-hoc changes as needed.

  • Manage and maintain the Territory Feedback Tool to gather insights and improve targeting.

User Support & Issue Resolution:

  • Resolve user-reported issues for customer-facing teams.

  • Assist marketing and medical departments with CRM-related and D&A processes and tasks.

  • Leading & Supporting Data & Analytics Business Projects
  • Power BI Reports creation and maintenance as a result of arising business needs

Collaboration & Optimization:

  • Collaborate with Business Owners to refine workflows and enhance efficiency.

  • Provide insights and recommendations to improve segmentation, targeting, and CRM utilization.

Strategic Account Management System Admin

  • SAM Veeva module management and end-users support

Learning Opportunities:

  • Veeva Expertise: Gain in-depth knowledge of Veeva CRM and Veeva Vault systems, their administration, and customization.

  • S&T Mastery: Learn advanced segmentation and targeting techniques and understand how data-driven strategies support business goals.

  • Cross-Functional Collaboration: Build relationships across marketing, medical, and customer-facing teams, gaining exposure to diverse business functions.

  • Process Optimization: Develop skills in workflow improvement, data accuracy, and compliance management.

  • Innovation & Problem-Solving: Enhance your ability to resolve complex technical issues and deliver impactful solutions.

Qualifications:

  • Strong technical skills in segmentation, targeting, and data management.

  • Excellent problem-solving abilities and attention to detail.

  • Ability to work collaboratively across teams and departments.

  • Familiarity with compliance requirements within a CRM system is a plus.

Short Summary of areas in scope:

Managing Veeva CRM, R&F, S&T with Business Owners, Power BI Raports creation and maintenance, Country KPI's analytical support , Analytical ownership of  Strategic Account Management Veeva Module.

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The annual base salary in Poland for new hires in this position ranges from PLN 130,500 to PLN 217,500 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/