Novated lease finance with no unnecessary detours - Onboard Finance was established by MMS in 2021 to provide an additional source of funding for novated leasing customers of Maxxia and RemServ, bringing finance and industry expertise so that customers can confidently source their novated lease.
Onboard Finance operates under the trading names of Maxxia Finance and RemServ Finance, financing novated leases generated by the Maxxia or RemServ businesses, providing customers with a fully integrated novated lease and finance experience.
Here’s how you will make a difference in this role…
The Collections Officer is responsible for overseeing the day-to-day operational tasks associated with managing arrears and enforcement activities for the Onboard Finance portfolio. This role requires a tailored approach to effectively recover customer debt while minimising financial loss and risk to the business.
The Collections Officer will leverage their prior experience in debt collection and strong customer service and negotiation skills to build and maintain positive relationships with affected customers.
Preparing detailed reports on arrears status, payment plans, and recovery progress, ensuring accurate and timely communication with management, finance teams, and external partners.
A key aspect of this role involves effectively managing relationships coordinating with external debt collection agencies and legal teams, delegating tasks as necessary to ensure efficient resolution of outstanding debts. Ensure smooth operational flow, resolve any disputes or concerns promptly, and support the overall financial health of the organization working alongside your team.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
Manage the recovery of arrears for all affected novated lease and finance lease customers. Negotiate payment plans with affected customers, monitoring progress to ensure timely recovery of funds.
Comply with policies and procedures including Credit and Hardship Policy, Privacy Act and NCCP. Escalate payment plans or issues outside of company guidelines or the Delegation of Authority (DOA) to the manager for approval.
Manage the relationship and workflow with external collection agencies including account referral where necessary
Working with the business to develop and enhance existing processes aligned to industry standard and required legislation.
Track and report on the amount of debt recovered and regularly review reports to identify new debts that require attention. Work with Settlements & Operations teams to address debt reporting issues, offer solutions, and implement corrective actions.
Maintain regular communication with internal and external stakeholders, providing updates on recovery progress and fostering smooth collaboration. Ensure database integrity and promptly report any identified issues to maintain accurate records.
Take full ownership of customer inquiries related to novated leasing finance, including managing complaints and ensuring customer satisfaction in line with Onboard Finance guidelines.
To be considered for this role you will possess the following:
Tertiary qualifications in a business, accountancy & finance disciplines will be well regarded.
Experience in managing complaints and customer hardship.
Exceptional negotiation skills with the ability to de-escalate emotive situations evidenced from experience in a customer service driven environment.
Problem solving and conflict resolution; high level professional communication skills including demonstrated verbal and written communication skills
Autonomy and excellent time management; demonstrated ability to work effectively as part of a larger team as required and the ability to establish priorities and work to strict timelines
Understanding of customer circumstances showing empathy where required; demonstrated ability to understand and embrace the principles, compliance & legislative requirements within a collections management environment
Proven track record in managing debt collections, preferably in a Leasing/Lending or Auto environment
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au