CoE Project and Implementation Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (Amex GBT) is seeking a dynamic CoE Project and Implementation Manager to drive the successful adoption of our solutions across all business segments within Meetings & Events. This internal Program Manager role is pivotal in executing our Center of Excellence (CoE) strategy while maintaining strong cross-functional partnerships and delivering measurable business impact.

What You'll Do

Strategy Execution & Adoption

• Support and execute the CoE strategy to drive solutions adoption across all business segments
• Identify and address user pain points to optimize solution implementation and utilization
• Measure and grow adoption metrics across the organization
• Develop and implement initiatives that enhance user engagement and satisfaction

Stakeholder Management & Collaboration

• Maintain strong, collaborative relationships with Operations, Account Management, and CoE team leaders
• Assess performance and progress against established KPIs and objectives
• Communicate effectively with internal colleagues at both operating and executive levels
• Provide regular, structured updates to stakeholders through operational reviews and reporting

Governance & Framework Development

• Establish, create, and manage a comprehensive governance framework
• Design, generate, and share performance reports and dashboards
• Ensure compliance and consistency in program execution across all business segments

Project Management & Tracking

• Lead and oversee CoE projects from initiation through completion
• Track project progress against timelines and deliverables
• Identify, flag, and escalate anomalies and risks in a timely manner
• Implement corrective actions to keep initiatives on track

What We're Looking For

• 6+ years experience in Customer Success, Project Management, Program Management, or Operational Leadership roles
• Proficiency in data analysis and reporting
• Excellent communication and presentation skills
• Ability to work collaboratively across multiple organizational levels
• Problem-solving and analytical mindset
• Experience in travel, technology, or B2B solutions environments
• Familiarity with adoption metrics and KPI tracking
• Knowledge of governance frameworks and operational processes
• Experience with project management tools and reporting platforms
• An organized, detail-oriented professional who thrives in a collaborative environment
• Should be passionate about driving organizational success through effective program management and stakeholder engagement.
• Must be comfortable to work in EMEA shifts.

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!