CoE Lead Operating Model Effectiveness & Transformation

We are looking for an experienced, visionary, hands-on, people-oriented lead to drive the effectiveness, transformation and improvement of the operating model across the entire COO Finance (COOF) organisation. You will lead a number of cross-border teams and collaborate with MT COOF and various key stakeholders to support the COOF organisation in realizing its strategic ambitions and operating model effectiveness. The role includes developing a vision for the required capabilities, execution strategies, and actively improving organizational effectiveness and delivering on transformation agendas.

You will be located in Amsterdam with direct steer on teams Amsterdam, Philippines and the workforce from third party providers. You will be reporting into the Bank’s COO for Finance.

Your role and work environment

COO Finance (COOF) is an independent unit reporting into ING’s CFO and COO. It is accountable for executing ING Finance and COO strategy to evolve towards one global digital bank. The COOF mission is to enable excellence in Finance with real time business insights, derived from state of the art technologies, optimal use of data and highly effective operations.

As CoE Lead Operating Model Effectiveness & Transformation you will be working with the leadership team of COO Finance on end-to-end transformation, improving and maintaining operational discipline to realize the strategic ambitions and operating model effectiveness; enabling services that are simple, scalable, digital (and AI enabled), controlled & compliant, and consistent in performance.

As part of your role you will directly lead (“double hatting”) the portfolios in the CoE Strategy, Transformation & People, and Performance Measurement.

Your teams

You will lead a number of Expert Leads and their teams to develop, implement and/or maintain specific skills and supporting activities for the COOF organisation. You are responsible for setting the long-term strategy and leading the CoE Operating Model Effectiveness & Transformation organisation in achieving its (long term) objectives. Responsible for the execution of all activities of this organisation in Netherlands, ING Hubs and with our SSI partners, including risk & control activities to remain in control of risks and keeping the bank safe.

The portfolios in scope of the CoE Operating Model Effectiveness & Transformation are:

• CoE Strategy, Transformation & People: steering and driving the strategy and change agenda, including change portfolio management of COOF, in line with the reference model and providing change management capabilities. Driving and support the People and Communication strategy, including knowledge management and staff engagement initiatives.
• CoE Operational Effectiveness & Compliance: Ensure full compliancy with TIPM policies, aligned with COO/ODCR. Contract, charging and service management (including SLAs) operating model design and execution. Ensure robust control frameworks are in place, monitored, and continuously improved to support accurate reporting and compliance with Group (control) standards (including fulfilling the BCO role for COOF). Ensure efficient and effective tools & portals and standard procedures to handle end user support and business-user requests (for services, information, or access), communications and internal portals.
• CoE Performance Measurement: developing and maintaining a data driven performance management framework feeding fact-based steering and decision making to the (extended) COOF leadership

• CoE Intelligent Automation: driving the intelligent automation agenda for Finance and bring thought leadership in digitalization and innovation of COOF services and Finance processes. The team also organizes and governs the delivery and maintenance of intelligent automation solutions provided via specific no/low code solutions, for COOF and rest of Finance.

Your key responsibilities

As CoE Lead you take responsibility for

• Co-creating the strategy of COO Finance based on the COO and business strategies.
• Shape and lead the execution of the strategy of your area of responsibility based on the COO Finance strategy.
• Lead transformation initiatives to evolve business processes and operating model effectiveness across COOF.
• Developing a multiyear vision and building the skills and capabilities (operational structures, systems and process) to drive the effectiveness of the organization.
• Streamlining the requirement setting and delivery planning for new change and transformation initiatives
• Staying safe, reliable and compliant on your products and services.
• Continuously working on ways to innovate and improve your products and services
• People leadership and driving people development, employee engagement and diversity in your organisation.
• Actively engaging and aligning strategies, demand and priorities with (senior) stakeholders in Finance, Procurement, risk and relevant business organisations.

We are looking for:

An ambitious and inspiring leader, able to easily navigate and connect across the different stakeholders in the organisation, and displaying the following behaviors:

• Think-Act big - Our leaders don’t just see the big picture. They create it.
• Drive safely - Our leaders drive change, and they do it responsibly.
• Navigate the new - The world doesn’t stand still, and neither do our leaders.
• Evolve constantly - When you’re a leader, the ‘search for better’ never ends.
• Inspire and energise - Our leaders inspire others to be their best, with one shared vision.
• Lead yourself - Improving others starts by improving yourself.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• Master Degree (University / Postgraduate)
• 10+ years of experience in management and leadership
• 10-15 years of experience in strategy, change or consultancy
• Deep knowledge in change and transformation practices
• Sourcing experience and leading cross border teams
• Strategic Planning
• Products/Services Management and Development
• Managing (complex) change
• Stakeholder management
• Building effective teams and drive engagement
• Drive results and instil trust

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary indication tailored to your qualities and experience within FS14 / GJA20
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!