Client Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Global Payments is a leading provider of card payment solutions and equipment.

Thanks to our technology, services and expertise, we offer merchants a wide range of innovative solutions that enable them to accept various types of payments and grow their business.

We are currently looking for a motivated and detail-oriented Sales Support Specialist to join our team in Romania.

In this role, you’ll ensure that requests received from merchants, the sales team and other internal departments are handled efficiently and professionally. You will also contribute to maintaining smooth communication across teams, supporting day-to-day operational processes.

Are you passionate about supporting customers and making process run smoothly?

Do you enjoy working in a dynamic, collaborative environment where your contribution truly makes a difference? If so, you might be the perfect fit for our team at Global Payments!

Your Key Responsibilities

Here are the main responsibilities you’ll take on if you chose to join our team:

• Ensure smooth day-to-day operations by handling and investigating complaints received from merchants and internal stakeholders.
• Process contractual documentation for clients and ensure accurate data entry in internal systems.
• Maintain accurate records of operational documentation and ensure proper archiving in line with internal procedures.
• Follow up with ticket requesters, provide timely feedback and drive issues through to resolution.
• Track, document and ensure timely closure of support tickets in internal systems.
• Provide timely, accurate, and professional responses to merchants, ensuring resolution in accordance with company policies and service standards.
• Support the commercial sales team by assisting with merchant-related requests and handling end-customer issues such as claims or processing inquiries.
• Maintain active communication with merchants and internal teams via email/phone regarding daily operational matters.
• Understand and anticipate clients’ operational needs in order to ensure a positive client experience and satisfaction, contributing to Global Payment’s business objectives.
• Ensure compliance with internal guidelines, procedures, and regulatory requirements.
• Maintain accurate and up-to-date channel information that supports business development and aligns with Global Payments’ strategic goals.
• Contribute to building and maintaining a professional image of the company through high-quality service and collaboration.

Job Qualifications and Personal Qualities

Here’s what we’re looking for in our next team member:

• Minimum 2 years working experience in at least one of the following areas: customer support, sales support, acquiring, or merchant-related activities.
• Good written and spoken communication skills in English.
• Flexibility and adaptability in handling daily operational tasks.
• Solution-oriented mindset with strong problem-solving skills.
• Team player with a drive to achieve individual goals.
• Energetic and motivated to learn and grow professionally.
• Strong time management skills and the ability to prioritize effectively.
• High level of accuracy and accountability for own work.
• Customer-oriented approach, both internal and external, with a focus on delivering excellent service.
• Ability to collaborate efficiently across departments and work well in a team environment.

What We Offer:

At Global Payments, we believe that our people are our most valuable asset. That’s why we’re committed to creating a supportive and rewarding environment where you can grow professionally, feel valued, and enjoy your work.

We offer:

• An attractive salary package and quarterly performance-based bonuses.
• Private medical insurance to support your health and well-being.
• Meal tickets to help with daily expenses.
• Access to professional training programs and continuous learning opportunities.
• Team building events designed to strengthen team spirit and foster collaboration.
• Gift vouchers and cultural benefit cards to support work-life balance and personal enjoyment.
• A stable and inclusive working environment in a global payment technology leader.
• Hybrid work model.

Ready to join us?

If this role sounds like a good fit, we’d be happy to hear from you. Apply now and take the next steps in your career with Global Payments.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.