ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Client Success Administrator to join our Client Success team. At Maple, Client Success is the team that supports organizations who offer Maple’s virtual care services to the people they serve — helping those programs run smoothly over time through strong delivery, clear coordination, and reliable operations.
In this role, you’ll support the operational workflows that keep partner programs running — including eligibility management, invoicing inputs, reporting support, and internal system configurations. You’ll develop a strong understanding of Maple’s partner models and the systems that power them, and you’ll work closely with Client Success, Solutions, and Finance to ensure our operational cycles run accurately and on time.
This role is ideal for someone who takes pride in precision, follows through consistently, and enjoys improving how systems and processes work.