Client Services Consultant

About the Role: Fragomen’s Client Services Consultant position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.  Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration.  Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

How will you make a difference as a Client Services Consultant at Fragomen?

• Manage flow of information and documentation between client and Fragomen
• Answer procedural and status questions for foreign nationals, managers, recruiters and HR contacts.
• Draft immigration assessments for potential visa options.
• Manage case initiation process and fact gathering.
• Schedule meetings with client(s) to provide overview of upcoming visa processes (NIV and IV/PR) as needed.
• Follow up/meet with client to obtain outstanding documentation.
• Facilitate completion of immigration case submissions by obtaining signatures, missing information, etc. from client.
• Create, edit, print and distribute materials.
• Ensure that client is compliant with posting and maintaining required documentation.
• Prepare immigration-related correspondence (e.g. employment confirmation letters, invitation letters, travel packets, business introduction letters, etc.) for client, as needed.
• General administrative duties as needed (i.e. faxing, copying, typing, etc.)
• Maintain client contact information.
• Prepare, update and manage status reports. Prepare custom reports. Build knowledge of Firm and client processes.
• Routine case monitoring (i.e. USCIS, DOL, NVC, etc.).
• Send follow-ups on all pending extensions (NIV/EAD/AP)
• Send follow-ups on all pending PERMs, I-140s and I-485s
• Review H-1B Dependency

Leverage your valuable skills and experience to make an impact at Fragomen:

• 3+ years of professional work experience in business immigration.
• Some experience with both NIV and IV cases preferred.
• Experience with global immigration/global mobility, highly desired.
• Excellent verbal and written communication skills.
• Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands.
• Ability to demonstrate attention to detail and strong organizational and data entry skills.
• Demonstrate flexibility and initiative regarding assignments for self and team.
• Demonstrated proficiency working with Microsoft Office and Excel and is able to quickly learn other software applications.
• Meet assigned deadlines and communicate case progress/status/issues to supervisor.
• Ability to contribute to positive work environment.

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays

• Medical, Dental, and Vision plans + FSA & HSA Plans

• 401K plan

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.