Client Service Technical Specialist - 6 Month Contract

Job Description

Dear Future Client Service Technical Specialist,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage and strong ethics. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

This role entails focusing on providing technical support and expertise to resolve client challenges and issues in engaging with the company.
To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.

Are You Someone Who Can:

• Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly

• Interpret and resolve client file format for successful file processing, utilising an understanding of different File Formats where clients process Payments and Collection

• Understand the clients’ line of business and how it integrates into the different organisational platforms/ systems

• Collect and interrogate information and feedback to ensure full understanding of client needs to deliver a quality service

• Ensure knowledge and advice is technically accurate and provide clients with relevant information to keep them informed

• Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production.

• Collaborate closely with internal technical teams to resolve for client technical incidents.

• Manage change request for new IPs for QA and Production

• Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records.

• Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues.

• Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.

• Assist with system upgrades, patches, and enhancements, coordinating with clients and internal stakeholders to minimise disruptions.

• Participate in cross-functional projects and initiatives, aimed at enhancing client experience, improving system performance, and driving operational efficiency.

• Adhere to established SLAs and escalation procedures, ensuring timely resolution of client technical issues and inquiries.

• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.

• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.

You Will Be An Ideal Candidate If You:

• Relevant Diploma/Degree

• 3 to 5 years experience in Business/System Analysis

You Will Have Access To:

• Opportunities to network and collaborate

• Challenging Work

• Opportunities to innovate

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Are you interested to take the step? We look forward to engaging with you further. Apply now!

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/03/26