Client Service Representative

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams. We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Responsibilities

• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
• Software maintenance, report configuration and execution
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
• Train box office staff on ticketing software
• Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
• Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
• Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
• Consults with users and provides intellectual information regarding the ProVenue application
• Performs systems tests, analysis, and configuration to ensure system is in excellent running order
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
• Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
• Provide ongoing client support to assigned client base
• Advise client on how to best use ticketing system to meet their business needs.
• Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
• All other duties as assigned

Qualifications and Skills

• Bachelor’s degree or equivalent combination of education and experience
• Minimum two (2) years of experience configuring ticketing software
• Box office experience preferred
• Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
• Remote evening and weekend availability, as required
• Must be client service oriented
• Excellent communication skills, both verbal & written
• Detail oriented, organized, proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently with minimal supervision
• Work effectively under pressure

Salary Range: $62,500 - $72,500 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees. 

Top TDC Perks & Benefits:

• Medical, Dental, and Vision Coverage 
• Disability Benefits (short term and long term)
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Life and Accidental Death Insurance
• Pet Insurance