Client Partner

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

As a Client Partner at LivePerson, you will play a critical role in driving business growth through strategic customer relationships and expansion into new markets and business lines. You will serve as a trusted advisor to clients, accountable for delivering revenue growth, customer satisfaction, and operational excellence. This role combines direct client engagement with strategic partner collaboration to deliver transformative outcomes for both LivePerson and our customers in the APJ region.

The single most important outcome for this role is the full ownership of customer P&L performance, ensuring revenue and EBIT targets are consistently met or exceeded while strengthening LivePerson's position as a strategic, long-term partner.

Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region.

You Will: Key Responsibilities & Impact

• Drive Business Growth: Develop and execute a robust pipeline strategy focused on growing revenue from both existing accounts and new market opportunities.
• Own the P&L: Take full accountability for customer P&L performance, ensuring consistent achievement of revenue and EBIT targets.
• Client Relationship Management: Cultivate and manage senior-level relationships with client executives and C-level stakeholders.
• Strategic Planning: Lead regular updates on account performance and collaborate cross-functionally to align client goals with internal operations.
• Contract Ownership: Oversee all aspects of customer contracts, renewals, and amendments to ensure alignment with company objectives.
• Champion Innovation: Represent customer needs and industry trends internally to shape product roadmaps and innovation priorities.
• Drive Solution Adoption: Promote awareness and best practices for LivePerson’s Conversational AI solutions across client accounts.
• Business Intelligence: Monitor and analyze customer volumes, forecasts, and key performance metrics to inform strategy.
• Partner Collaboration: Work closely with regional partners to enhance customer experience and deliver high-quality support.

You Have: Required Skills & Qualifications

• Professional Experience: Typically requires a minimum of 6 years of related experience with a Bachelor’s degree.
• Strategic Expertise: Proven track record of working with C-level executives and delivering strategic account growth in enterprise-level SaaS or Cloud solutions.
• Commercial Acumen: Deep understanding of customer P&L, forecasting, revenue planning, and complex contract negotiation.
• Problem Solving: Ability to work on complex issues where analysis of situations requires an in-depth evaluation of variable factors.
• Communication: Exceptional stakeholder management skills, capable of translating complex technical concepts into clear business language for executive stakeholders.
• Attributes: A proactive, results-oriented mindset with a passion for continuous learning in AI and cloud technology.

Our Benefits & Perks: 

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.

👨‍👩‍👧‍👦 Time Away & Flexibility

• Generous parental leave policy
• LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.

💰 Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice: 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com