Client Liaison and Gallery Associate

THE ROLE

The Client Liaison and Gallery Associate ensures a seamless and welcoming experience for clients visiting Sotheby’s Zurich gallery. The role also focuses on client liaison, supporting pre- and post-sale activities, assisting specialists, and contributing to gallery operations and events. The position may also include occasional administrative or operational support as needed, helping to maintain consistent standards across Sotheby’s European offices.

RESPONSIBLITIES

Client Liaison, Business Development and Events

• Organize pipeline management meetings with the GFA team to review sourcing initiatives and

ongoing activity.

• Support client requests related to property management, including consignments, pre- and post-

sale administration, bid registration and execution, loan requests, transactional history, accounts,

and valuations.

• Coordinate and execute the pre-sale targeting strategy for global auctions

• Track and maintain pre-sale target lists, current and potential consignment lists, buyer and under-

bidder results, and artist sourcing projects in collaboration with relevant specialists.

• Monitor the consignment process before and after sales to ensure a seamless selling experience

and high sell-through rates.

• Maintain communication with departments such as Shipping, Client Accounts, Events, , Sotheby’s

Preferred, other specialist departments, and European and global salerooms to guarantee a smooth

process and consistently high client service.

• Demonstrate a thorough understanding of the Company’s domestic and international auction

processes, as well as Private Sales, to communicate effectively with existing and potential clients.

• Assist Specialists during client visits, valuations, and proposals.

• Maintain and update accurate client lists for mailings, invitations, and general engagement.

• Assist with the setting up of the gallery for exhibitions and events

• Assist with the organization of events in the gallery and off site as and when required

Front of House & Gallery Activities

• Serve as the first point of contact for clients visiting Sotheby’s gallery, providing high-level

information on exhibitions and ensuring exceptional service.

• Represent the Company as a Brand Ambassador, creating a welcoming and hospitable environment

for current and prospective clients.

• Facilitate and enhance the in-person experience across all front-of-house spaces at Sotheby’s

gallery.

• Answer and direct incoming and outgoing communications, including phone calls, emails, and

mail.

• Assist clients with general inquiries using up-to-date knowledge of the Company’s international

sale and exhibition calendars, special events, and departments.

• Manage administrative procedures related to consignments destined for auction or private sales.

• Set up new client accounts when necessary and coordinate with relevant parties to generate

contracts.

• Ensure timely opening and closing of the gallery.

• Coordinate with Specialist and Non-Specialist departments to meet client needs effectively.

• Maintain accurate records of ongoing consignments, liaise with the selling office on dates, lot

numbers, and prices, and keep sellers informed.

• Ensure the gallery is well presented at all times, and keep the master file, inventory, and events

calendar consistently updated.

• Follow the required front-of-house attire standards throughout working hours.

Additional Responsibilities

• Post and park invoices using Concur.

• Provide support to the Head of Offices in Switzerland with general office management tasks,

including supplies, internal coordination, and ad hoc administrative requests.

• Support occasional projects or initiatives as requested by the Head of Offices.

• Assist with shipping and logistics as needed.

IDEAL EXPERIENCE & COMPETENCIES

• Extensive knowledge, passion, and commitment to the Art and Luxury fields locally and

internationally.

• Degree holder or equivalent (Art or Luxury-related master’s/bachelor’s preferable).

• Fluent in English and German mandatory; French would be a plus.

• Excellent interpersonal and communication skills, both written and oral, and a commitment to an

exemplary level of client service.

• Ability to work effectively individually and in a team, and in a cross-department organization.

• Flexible approach to a wide range of tasks and proven ability to meet deadlines.