Client Engagement (9 months mission)

Are you a transformative and data-driven professional passionate about shaping meaningful client experiences? If you are eager to lead innovative strategies in CRM, personalization, and omni-channel journeys, this opportunity is for you!

CHANEL is thrilled to announce an exciting opportunity! We are looking for an enthusiastic and visionary Client Engagement Partner within our Marketing team in Spain, reporting to the Marketing Director.

Given the strategic importance of this role, succession planning and talent discussions have already been integrated into our ongoing talent reviews, with selected candidates currently engaged in the process.

At the same time, we are opening this opportunity to internal applications to encourage employees to express their interest, showcase their career ambitions, and actively shape their own development, while further strengthening our internal talent pipeline.

Your role@CHANEL:

Your role as Client Engagement Partner is to contribute to the overall performance of the CHANEL Fragrance & Beauty Division EL CORTE INGLES by developing and implementing strategies that enhance loyalty, retention, and engagement thourght MLLB You will play a pivotal role in designing the vision and strategy for CRM, client journeys, personalization, and performance marketing, driving measurable results across omni-channel touchpoints.

Your role as Client Engagement Partner is to contribute to the overall performance of the CHANEL Fragrance and Beauty Division during a MISSION OF 9 MONTHS by taking ownership of the following key responsibilities:

• Define and lead Client Experience (CX) strategy, ensuring seamless deployment across all touchpoints. Integrating data-driven insights into documented, end-to-end journeys. Align all touchpoints with client expectations, divisional goals, and CHANEL standards.
• CRM & Personalization: Oversee the development and execution of an automated CRM strategy leveraging analytics to boost loyalty and engagement. Drive lifecycle campaigns and personalized communications with seamless coordination across channels (CRM database)
• Performance & Measurement: Establish and monitor advanced KPIs to identify actionable insights and opportunities for continuous improvement, ensuring ongoing enhancement of client experience. From Data Customer Platform (Imagino)
• Omnichannel Loyalty: Build and oversee an integrated loyalty strategy across online and offline touchpoints to strengthen relationships, reinforce brand loyalty, and deliver measurable business impact. Planning with EUR team loyalty program LA COLLECTION 2.0 [2027]
• Collaboration & Leadership: Partner with European teams and local stakeholders to ensure consistency and excellence in execution, fostering collaboration and innovation across the organization. Being influencer and driver in Commercial team, specifically in El corte Ingles

What impact you can create at CHANEL: 

In this role, you will elevate client journeys through seamless, personalized experiences that strengthen brand loyalty and reinforce CHANEL’s leadership in luxury retail. Your expertise will set new standards in client engagement, bringing innovation and measurable value to the business.

This is an impact-focused summary of the job; responsibilities are not exhaustive and will be detailed during interviews.

What you can bring to the team:

We are looking for a strategic and innovative professional with a proven track record in client engagement, CRM, and digital marketing.

• Expertise: Strong background in CRM, digital marketing, client experience, and lifecycle optimization, with increasing levels of responsibility. And Commercial background appreciated
• Analytical Mindset: Advanced proficiency in data-driven decision making, journey mapping, and client lifecycle management. Beauty Consumer behavior knowledge.
• Communication Excellence: Exceptional written, verbal, and presentation skills with a flair for detail and storytelling.
• Business Acumen: Strong financial, analytical, and organizational skills, with mastery of Excel and PowerPoint.
• Luxury Mindset: Enthusiasm for digital, personalization, and client experience within the luxury retail sector, with proven results addressing its unique challenges.
• Leadership: A transversal and diplomatic leader who can influence, persuade, and drive initiatives in a competitive and evolving environment.

We Are Offering: 9 MONTH MISSION

At CHANEL, we believe in building transformative experiences, fostering collaboration, and driving continuous improvement. This role provides you with the opportunity to lead a strategic pillar of the Marketing Division and shape the future of client engagement in Spain.

• Be part of a visionary luxury brand with a client-centric approach.

• Lead transformative projects in CRM, personalization, and omni-channel engagement.

• Collaborate with international teams while shaping strategies for the Iberia market.

• Benefit from continuous training and professional growth supported by CHANEL.

If this description resonates with you, and you believe you are the perfect fit for this position, please apply by submitting your CV. We look forward to welcoming you to CHANEL Spain.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.