Client Audit Lead - Third Party risk management

The Team:  

Customer Experience, a core capability within Market Intelligence, collaborates closely with the Revenue organization to deliver differentiated customer experience. This group supports our sales teams and business units by overseeing customer success, sales operations, and the implementation of commercial technologies. This includes tools such as Salesforce, alignment with targets in strategic growth areas, and driving accelerated growth by placing the customer at the center of all we do. Our focus on delivering a comprehensive customer experience. 

The Proposal & Customer Assessment Team, a key function within Revenue Operations and Transformation, plays an essential role in supporting due diligence questionnaires, risk assessments, audits, and other customer inquiries. Our objective is to facilitate the new revenue generation through RFX processes and ensure superior customer satisfaction by providing high-quality proposals and relevant information during pre- and post-sales stages. We serve a diverse range of clients across various geographies and maintain a steadfast commitment to a client-first approach. 

Responsibilities and Impact: 

This position within the Proposal & Assessment Team is integral to supporting Market Intelligence commercial teams in responding to the growing volume of client audits and inquiries. The person will collaborate closely with product, risk, compliance, legal, and functional teams, to ensure client requirements are met effectively. 

• Responding/Managing client audits and risk assessments from end to end, maintaining awareness of internal controls and audit trends to uphold the efficacy of the audit process. 

• Serving as the primary point of contact for our top customers, assisting them in meeting their vendor management requirements. 

• Cultivating partnerships and closely collaborating with corporate and divisional groups to seek information and influence approaches and outcomes. 

• Developing familiarity with Market Intelligence's audit processes and the company's cyber security policies, standards, processes, and controls. 

• Tracking assessment and audit outcomes, management responses to address findings, and follow-up activities, and producing reports for executives and management. 

• Undertaking additional tasks and responsibilities as directed by the team manager, while continuously enhancing the overall process to align with evolving industry standards. 

What We’re Looking For: 

• Bachelor's degree in a related field, or equivalent professional experience in Third-Party Risk Management (TPRM), Audit, and Risk. 

• 6-7+ years of relevant experience in conducting audits or responding to audits, within a SaaS-related business environment. 

• Demonstrated understanding of client-initiated audits and organizational controls. 

• Familiarity with CISA, ISO Standards, NIST, and SOC standards. 

• Proven track record of building strong relationships resulting in successful outcomes. 

• Ability to collaborate effectively with a global team spanning multiple time zones. 

Competencies:  

• Exceptional communication and interpersonal skills, adept at engaging and influencing stakeholders across all levels. Demonstrated flexibility and negotiation prowess to achieve optimal outcomes. 

• Proficient in efficiently managing multiple concurrent projects, with a keen ability to adapt as priorities evolve. Exhibits creativity and perseverance in devising solutions. 

• Possesses strong analytical and problem-solving capabilities, proficient in assessing complex information and formulating actionable strategies. 

• Fosters robust working relationships with internal colleagues, facilitating collaboration and synergy within teams.