Claims Risk and Performance Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

• Hong Kong or Singapore or Malaysia, Hybrid and permanent
• Happy to talk flexible working
   

The Opportunity

The purpose of this role is to own and drive Claims Risk and Performance outcomes through two core accountabilities: To lead the Claims Risk & Resilience (CRR) function by developing claims‑led risk intelligence that identifies risks, informs mitigation strategies, and improves portfolio quality; To use claims data and insights to drive improved claims performance, cost control, operational efficiency, and portfolio outcomes through disciplined execution and incident management.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

Claims Risk & Resilience (including FWA)

• Drive the Claims Risk & Resilience (CRR) strategy and roadmap, ensuring claims‑led risk intelligence is embedded into decision‑making
• Develop and maintain risk intelligence and tools that inform prevention and mitigation strategies throughout insurance lifecycle
• Optimize claims‑led Fraud, Waste & Abuse (FWA) detection using data and technology
• Manage external investigation panels, ensuring the right investigative capability is available

 Performance, Cost Control & Incident Management

• Set and drive claims performance targets and actions
• Drive cost containment strategies to mitigate severity
• Detect, manage claims‑related incidents
• Own Asia Advisory Board (AAB) reporting, ensuring insight quality

Efficiency, Modernization & Benefit Realization

• Drive automation, STP and claims modernization initiatives to improve ways of working and claims outcomes
• Define clear business requirements in partnership with claims teams
• Work with Actuarial and Finance to measure and track the impact of claims actions

Portfolio Optimization & Analysis

• Develop self‑service portfolio insights (e.g. frequency and severity by segment) that allow the business to independently identify loss trends and patterns
• Develop clear metrics, alerts and segmentation to guide stakeholders on where deeper portfolio analysis is required

About You

• Relevant  years’ experience in insurance claims, risk, performance, or analytics
• Strong cross‑functional experience with Underwriting, Pricing, Actuarial, Finance, and Technology
• Proven use of data to drive actions and outcomes
• Bachelor’s degree in Insurance, Actuarial Science, Data Analytics, Finance, Business, Risk Management, or a related discipline

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
• Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
• HKB Technology Excellence Awards: Automation - Insurance

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

 Your career. At the heart of it. 

Skills:

Claims Administration, Claims Resolution, Critical Thinking, Customer Service, Customer Value Management, Decision Making, Detail-Oriented, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Project Delivery, Risk Management, Stakeholder Management, Standards Compliance

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.