Claims Relationship Manager

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Melbourne or Hobart
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We’re looking for a Claims Relationship Manager to join the Elders Insurance team. In this role, you will build and maintain strong relationships with internal and external stakeholders to drive and promote the success of the Elders Insurance and QBE Claims Management strategy. You will also act as a key escalation and resolution point for claims disputes, working collaboratively with teams to provide timely and effective solutions

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

A day in the role may look a bit like this:

• Act as the primary point of contact for claims matters related to Elders Insurance agency-managed claims
• Provide expert claims support and coaching to agency staff, ensuring they understand and effectively apply claims processes and strategies.
• Maintain excellent client relationships with the insured, agents, service providers, and the broader community
• Leverage strong relationship management skills to support the Claims strategy and drive the achievement of business targets and ensure in lines with all legislation, industry codes, and company policies
• Review and analyse claims trends, providing insights and feedback to claims teams/underwriters/risk assessors to enable appropriate actions
• Deliver proactive advice, guidance, and education programs to Elders agents and internal stakeholders to drive the adoption of Elders Insurance claim strategies. Foster collaboration and continuous improvement with the Claims Service Centre
• Some travel will be required for this position including interstate

About you

To be successful in this role you will have

• Proven experience in property or motor claims
• Catastrophe event claims experience advantageous
• An understanding of, and demonstrable application of, the General Insurance Code of Practice
• Excellent customer service and relationship building skills
• Collaborative work with Claims, Business, and Customer groups, along with a working knowledge of the insurance process from application to claims resolution.
• You possess experience with distribution channels, which is essential for effective claims management and resolution.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Brokerage Services, Claims Administration, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Risk Management, Sound Judgment, Stakeholder Management, Strategic Management

Application Close Date: 06/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.