Please see more information about QBE careers here Careers
Location: Brisbane, QLD
Type: Permanent - Full time
Hybrid Working
The Opportunity
An opportunity for a Liability Claims Officer to join our Property Damage Claims team delivering superior claims service to customers within the fast-track property damage segment. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.
About QBE
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
Your New Role
As a Liability Claims Officer your role is pivotal to the team’s success, proactively driving our claims philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives.
The key responsibilities for this role include the following, but not limited to:
Manage the claims process efficiently, ensuring accurate and timely claim resolution.
Assess policy coverage and escalate issues as needed to ensure fair outcomes.
Build strong relationships with clients, brokers, investigators, and other key stakeholders.
Ensure compliance with all relevant laws and industry standards.
Handle recoveries from third parties to maximise claim outcomes.
Conduct self-audits of claims files to maintain high internal audit standards.
Respond to enquiries promptly, professionally, and in line with privacy guidelines.
About you
Previous experience in Property Damage & Liability Claims is preferred
Experience within the insurance industry
Basic knowledge of the insurance industry and claims processes.
Strong organizational, time management, and communication skills to meet deadlines in a fast-paced environment.
Excellent analytical, negotiation, and problem-solving abilities.
Proven ability to build and maintain strong client relationships and participate in alternative dispute resolution.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts.
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 12/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.