Claims Director, Commercial Casualty

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Position Summary

Arch Insurance, AIGI has an opening within our Claims Division on MidCorp Casualty team as a Claims Director, Casualty. This role is responsible for providing technical guidance, ensuring regulatory compliance, coordinating training, and driving claim resolution strategies. The Claims Director will collaborate across legal, underwriting, and claims leadership to support business goals and ensure claims are handled efficiently and in alignment with Arch’s standards.

Responsibilities

• Directly manage a small team of Claims handling staff with varying levels of experience including Senior Claims Examiners and Claims Examiners.
• Provide claim authority and guidance as necessary on specific claims.
• Provide monthly and quarterly (or as needed) reports .
• Ensure adjusting staff are compliant with current regulatory requirements.
• Coordinate training for staff on relevant technical claim handling issues.
• Collaborate with claim management, legal, and other claim product teams to develop strategies and business plans to reduce claim cost/expenses.
• Seek guidance from claim leadership on issues that will have an impact on the Company.
• Oversight to ensure all claims are handled within authority limits, and in line with Arch Claims procedures and guidelines.
• Assist with driving the achievement of financial targets and ensure claims reserves and settlements are consistent with exposures.

Experience & Required Skills

• Demonstrated ability to effectively lead Commercial Claim teams.
• Demonstrated ability to develop and manage individual and team priorities with minimal supervision and direction.
• Commitment to continuous improvement through identification of opportunities in claim handling and underlying process improvement.
• Exceptional communication (written and verbal), influencing, evaluation, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
• Strong time management and organizational skills.
• Ability to work well in a team environment.
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
• Demonstrated ability to analyze data utilizing tools such as Power BI or similar applications.
• Willing and able to travel 10%.

Education

• Bachelor’s degree from an accredited university required.
• 5 to 10 years of work experience at an insurance company and/or insurance claims loss adjustment service provider managing multi-line claims teams and processes supporting Commercial accounts.
• 3 to 5 years of demonstrated management experience leading a team of claims examiners preferred.
• Proper & active adjuster licensing in all applicable states

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$120,000 - $145,000

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

   

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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