Claims Consultant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our claims team in Sydney in our Emergency Services portfolios. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home up to 3 days per week considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Managing your own portfolio of workers’ compensation claims, supporting people with both physical and psychological injuries
• Building positive, trusted relationships with injured workers, employers, doctors, and rehabilitation providers to help people safely return to work
• Putting practical, timely strategies in place to support recovery and improve return-to-work outcomes
• Working closely with Injury Management Specialists to create and deliver tailored plans that support each injured worker’s recovery journey

ABOUT YOU

• Someone who enjoys working as part of a team and feels comfortable in a fast-paced environment
• A genuine desire to help people and the confidence to handle sensitive or challenging conversations
• A proactive, self-motivated approach, with the ability to think creatively when working with different stakeholders
• An empathetic and resilient nature, with the ability to stay calm and focused under pressure

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.