Claims Assistant promotes workers’ compensation incidents to claims, notify the VWCC of new claims via electronic FROI and follow-up with claimant’s regarding timely reporting. Field all office mail and send to the appropriate claim examiners. Process legal and medical documents, attaching them to the appropriate claim files. Deal with the general public in a professional manner by answering calls, and communicating electronically and in-person.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Previous clerical experience
Experience with personal computers and Windows functionality
Experience PREFERRED
Experience working within an insurance office that handles workers’ compensation
Experience in the medical field and/or with insurance claims filing procedures
Education/training REQUIRED:
College education or equivalent
Education/training PREFERRED: Bachelor in Business or equivalent
Independent action(s) required:
Promotes incidents to claims
Scans/attaches documents to claims
Sorts/distributes mail
Answers/transfers calls
Maintains OSHA compliance by updating files as necessary
Identifies processes for improvement
Supervisory responsibilities (if applicable): N/A
Additional position requirements: N/A
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 20 50 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion
Mental / Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.