Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
1. Analyze incoming claim submissions to assess validity and compliance with policy terms.
2. Provide re-analysis results, recommendations, and make final decisions for claims within assigned authority limits.
3. Prepare all necessary documentation related to claim litigation processes.
4. Coordinate with relevant internal teams regarding received claim cases.
5. Collaborate with the Legal Team to respond to clarification requests and/or serve as a factual witness in claim decisions, including appearances in court, police investigations, or customer mediation sessions—both within and outside the city.
6. Maintain and regularly update reports on fraud cases, non-disclosure claims (NDC), mediation outcomes, and court decisions, including cost-saving analysis.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.