The Chief of Public Services provides executive-level leadership in the planning, evaluation, and direction of library operations and public services. In this capacity, you will manage multiple divisions within a large municipal agency, advocating for divisional interests with a steadfast commitment to the delivery of superior customer service. You will collaborate closely with the City Librarian to articulate and implement a strategic vision that prioritizes equity, inclusion, and comprehensive community access.
Our next Chief of Public Services will oversee complex operational budgets, directing performance through department-level key performance indicators (KPIs), and establishing rigorous standards for divisional excellence. You will serve as a primary consultant for elected officials and community stakeholders while providing mentorship to a high-level team of division Directors, ensuring the organization is positioned for long-term success.
Develops, articulates, and implements a strategic vision for public services that promotes equity, inclusion, and broad community access across all library locations and service points.
Ensures the organizational structure, staff assignments, service levels and administrative systems accomplish the library’s mission and objectives in an effective and efficient manner; directs the identification and analysis of opportunities for service enhancements.
Oversee a network of branch libraries across a large urban area, which involves strategic oversight of organizations and facilities to include ensuring continuity of library materials and services for diverse communities.
Works with the public services division leadership team to develop and establish standards, procedures, systems and guidelines for the divisional areas of responsibility.
Provides expertise and consultative guidance to internal and external stakeholders which may include elected and appointed officials, citizens, and members of the business community.
Provide direct supervision, mentorship, and professional development to a team of division Directors and/or other high-level managers within the public services structure.
Build and maintain strong, collaborative relationships with community organizations, government agencies, and other external organizations to expand the library's reach and impact.
Oversee the financial operations of the public services division to include resource allocation in support of short-term and long-range strategic planning initiatives.
Anticipate and respond to evolving community needs, leveraging data and customer feedback to drive service innovation and continuous improvement.
Our ideal candidate is a sophisticated operational leader who possesses the following experience, skills, and characteristics:
A proven ability to translate complex visions into actionable divisional priorities that promote equity and broad community access.
Ability to oversee complex administrative systems to ensure the library’s mission is met with efficiency and integrity.
Ability to maintain fiscal accountability across multiple divisions while achieving organizational goals.
Ability to build and maintain relationships with community organizations, government agencies, and elected officials. You can navigate political processes with professional diplomacy to gain agreement and commitment from diverse groups.
Possess a comprehensive understanding of EDI principles and how to identify and remove barriers to community access.
Ability to maintain operational continuity during city-wide emergencies or significant organizational shifts.
Ability to develop talent, providing clear direction and empowering high-level managers to build a robust leadership pipeline.
Master's degree in Library Science or Public Administration from an accredited college.
Six (6) years of leadership experience, which must have included at least three (3) years of director-level management responsibilities.
Executive leadership experience within a large, multi-site urban public library system.
Experience with budget and fiscal oversight responsibility, evaluation of business processes, and policy/decision-making experience with planning and organizing multiple programs, projects, operations, or functions.
Experience navigating municipal government structures and collaborating with elected bodies.
A track record of using data-informed decision-making to drive service innovation.
Proven experience in high-level strategic planning and program evaluation.
Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.
Offer of employment contingent upon successful completion of criminal history and employment verification
All Denver Public Library employees must apply through their internal profile.
Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.
Applications will be reviewed on a rolling basis. We encourage interested candidates to apply as soon as possible, as we reserve the right to close this posting once a sufficient number of qualified applications have been received.
Job Profile
LQ3583 Deputy City LibrarianTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedLibrary Hiring Range
$145,727.00 - $196,732.00Target Pay
Agency
Denver Public LibraryRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
Assessment Requirement
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
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Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
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