POSITION PURPOSE
The Chapters & Regions Community Manager (CRCM) will support the engagement and learning of the YPO Member and Chapter Manager community on key chapter platforms. The manager will work closely with stakeholders to understand needs and deliverables, as well as collaborate with key YPO teams across YPO on determining platform enhancements, communications, training, and/or change management. As a community advocate, The Community Manager acts as a platform manager, creative collaborator, influencer, communicator, relationship manager, and project manager.
PRIMARY RESPONSIBILITIES
Facilitate and manage virtual or in-person trainings, which include 1:1, small groups, and large group sessions.
Partner and collaborate with chapters to understand platform needs, liaise within and across internal YPO departments to ensure specific chapter needs are met.
Offer personal, high-touch support to facilitate chapter adoption of YPO platforms, including troubleshooting platform issues and escalating bugs and system errors as needed.
Serve as an ambassador to chapters, engaging and activating participants and champions and encouraging conversations and connections throughout the YPO community.
Share best practices across the chapter community and gather and implement feedback.
Act as a global administrator for chapters to moderate inappropriate posts.
Collaborate with regional team members to understand training needs and effectively facilitate training for the chapters within each region.
Collaborate with the Chapters and Regions Business Operations team to identify and facilitate department trainings.
Partner and collaborate with internal partners and stakeholders to develop and implement project plans based on business needs.
Collaborate with Community Builders within Software Engineering to understand and consolidate chapter needs and ensure proper implementation.
Establish relationships with key community contacts and serve as the primary point of contact for all aspects of the engagement.
Participate in User Acceptance Testing on YPO platforms as they are being developed and implemented.
SKILLS
Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.
Able to maintain discretion and integrity of confidential information.
Resourceful and able to work independently with initiative and good judgement. Effective time management, organization and prioritization skills with the ability to focus on varied projects.
Possess a distinct global mindset, sensitive to local and international customs and protocols.
Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.
Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.
Professional presence, appearance, and stature to interact easily with YPO members, C-level executives and high-profile corporate leaders.
Growth mindset with a continuous curiosity to understand the why and constantly seek to improve and refine programs, projects, processes, relationships, and culture in order to support the strategic goals of the organization.
EXPERIENCE/BACKGROUND
5+ years of experience in a, customer success, account or project management position, developing and executing engagement strategies across multiple channels.
Training experience, specifically on adoption of new platforms and systems.
Experience in an association or membership organization, specifically involved with membership, governance, marketing, social media management or events.
Experience building relationships and working in a global and virtual environment.
Experience with project management, or large-scale implementation rollout experience.
Exposure to digital and/or mobile products, including digital communities and customer relationship management databases (such as Salesforce) is required.
Experience with platforms such as Cvent, , Salesforce, preferred.
EDUCATION/TRAINING/CERTIFICATION
Bachelor’s degree or equivalent experience required.
PHYSICAL REQUIREMENTS
Ability to work flexible and/or extended hours as needed with flexibility to travel domestically and internationally less than 10%.
Willingness and ability to travel, domestically and internationally, without restrictions, approximately 5-10% per year.
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.