Change & Training Support

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

About the Role

Howden is embarking on an exciting global CRM (Client Relationship Management) transformation, unifying our platforms into a single, enterprise-wide Salesforce solution.

We are seeking a proactive individual who will provide Change and Training Support across the programme working closely with Change Managers and the wider Programme team.  This role will help support change and adoption activities, coordinate and lead training activity, and support colleagues transitioning as they move onto the new Howden Client platform.

Please note this role is initially a Fixed Term Contract (FTC) or secondment opportunity.  This is a hybrid working role based out of our Central London office.

Role Responsibilities:

Working as part of the Change and Adoption Workstream this role will provide the following:

Change Support

• Provide support to the delivery of change and adoption activities aligned to the Howden Client CRM Programme rollout.
• Work closely with Change Managers to assist in developing and distributing change materials, briefings, guidance packs, and updates.

Training Coordination & Delivery

• Assist in designing, scheduling and delivering training sessions.
• Maintain training plans, attendance records, and learning evaluation data.
• Produce and update training documentation including guides and walkthroughs.

Stakeholder Engagement & Communications Support

• Prepare programme communications and updates utilising different channels including newsletters, viva engage communities and Working Groups
• Help coordinate and support stakeholder engagement and ensure consistent messaging across regions.
• Help reinforce new behaviours and processes for cross‑regional collaboration.

General Change Support

• Coordinate meetings, compile action logs, and provided general support across the change and adoption workstream.
• Other activities as appropriate to the role.

Knowledge, Skills & Experience

• Experience supporting change management, training, or programme delivery.
• Strong communication and documentation skills.
• Organised and detail‑oriented with strong planning skills.
• Familiarity with CRM environments, ideally Salesforce.
• Experience working in a global and diverse organisation.
• Ability to work in a matrix and fast paced environment
• Experience of working in a financial services/insurance industry would be beneficial but is not essential

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)