Certified Specialty Pharmacy Technician (CPhT) - Mason Service Center

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Reports to Title: Specialty Pharmacy Operations Manager

Summary of Primary Function/General Purpose of Position
The Specialty Pharmacy Technician is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal of Specialty Pharmacy Technician is to perform the basic duties of a specialty pharmacy technician in all designated sites. Including and not limited to, prescription data entry, as well as communicate and coordinate with all parties necessary to insure timely shipping and delivery of specialty medication prescription orders. The Specialty Pharmacy Technician is responsible for under general supervision, assisting the pharmacist to fill prescriptions, select, assemble, and place medications for specialty services. The Specialty Pharmacy Technician will have a variety of job responsibilities within the specialty pharmacy that will encompass various activities.
                                                                                                                                                                                                                              
Essential Job Functions

Process prescription information in the computer system

• Assist in complete and accurate billing of third-party payer plans
• Ensure accurate and safe processing of prescription information
• Review patient profile for accuracy
• Receive prescriptions from patients; gather customer information per department policy
• Document appropriately and maintain updated patient charts

Assist customers with prescriptions and/or other products

• Complete specialty orders to meet customer needs
• Demonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused manner

Assist in the preparation and delivery of medications and supplies as assigned

• Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policy
• Ensure refill dates are documented appropriately in order to prevent patient’s missing a dose
• Assist the pharmacist in identifying patient problems and issues
• Order, receive, maintain, and stock inventory and supplies from various vendors
• Verify items against prescription labels
• Deliver items to appropriate individuals or business units
• Follow all policies and procedures related to shipping and proper medication storage
• Monitor expiration dates and manage product returns as necessary

Coordinate and ensure appropriate medication delivery

• Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned
• Complete order taking, verifying proper information
• Listen to customer concerns

Complete the work of a pharmacy technician as required

• Answer phone calls, faxes, and computer requests in a timely manner
• Cross train and cover all department technician areas assigned
• Train other staff members and students as needed
• Assist in maintenance of the pharmacy to reflect a clean and well-stocked condition on a daily basis

Provide initial patient set up to establish account with the specialty pharmacy

• Verify patient insurance coverage
• Assist patients in working with insurance companies
• Research to optimize patient-specific and drug-specific copay assistance
• Provide recommendations on additional funding sources

Contact insurance carriers, benefits offices, and patients to determine new and ongoing coverage levels:

• Verify insurance information and level of coverage
• Inform patient of pharmacy benefits coverage
• Assist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situations

Plan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness

• Communicate with internal departments and external specialty pharmacies to ensure customer needs are met
• Evaluate delivery requirements and ensure timely and accurate delivery
• Proactively communicate with patients when there are delivery delays
• Determine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as necessary)
• Coordinate the receipt of all shipments

Other Job Functions:

• Adheres to Bon Secours Mercy Health rules, regulations, and polices

• Demonstrates Commitment to Customers
  • Is aware of different customer needs/desires
  • Takes action to meet customer needs/desires with respect to customer diversity
  • Helps improve processes to meet customer needs
  • Suggests and acts on ideas to improve overall customer service
  • Respects confidentiality and shares information with only those that need to know
  • Problem-solve issues as they arise to meet internal and external customer needs
• Demonstrates Commitment to Fellow Employees
  • Seeks to understand and value differences between employees
  • Treats other employees with dignity and respect
  • Demonstrates open, honest communication and behavior
  • Resolves conflict in a positive manner
  • Contributes to the productivity of the workgroup
• Demonstrates Commitment to Bon Secours Mercy Health
  • Lives the values of dignity, integrity, service, and compassion
  • Supports the mission/vision
  • Speaks positively about Bon Secours Mercy Health
  • Chooses to make Bon Secours Mercy Health a better place
  • Provide feedback for continual process improvement
• Performs other duties as assigned.  Assists and supports other departments when needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Pharmacy Technicians may practice at the top of their respective State Licensing Board Regulations.

Licensing/Certification
ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of Pharmacy (required)

Education
High School Diploma or GED (required)

Completion of ASHP/ACPE tech training program - or - pharmacy technician training via Armed Forces/Veterans Affairs - or respective state department approved career tech high school program (preferred)

Work Experience
Previous experience working in Retail, Ambulatory, Outpatient, Hospital, Acute Care, or Home Infusion pharmacy (preferred)
 

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Retail Rx - 331 - HHP Specialty

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.