CCA Chile Manager

Job Description

• Lead the CCA sales teams in Chile (direct and indirect reports), setting clear objectives and fostering a high‑performance, customer‑centric culture.
• Define and execute the commercial strategy for parts, accessories and services, leveraging the Chevrolet vehicle parc in Chile to drive sustainable revenue and profitability growth in Aftersales.
• Own the annual budget and monthly forecast for CCA sales, monitoring performance versus targets (volume, revenue, margin and profitability) and implementing corrective action plans when needed.
• Manage the dealer network and key distributors, ensuring strong execution of CCA commercial plans, incentive programs and GM service standards.
• Design and deploy commercial campaigns and initiatives focused on customer retention, increased service visits and higher penetration of parts and accessories (upselling and cross‑selling).
• Monitor and analyze key KPIs (sales, margin, mix, market share, accessories penetration, customer satisfaction/retention) and translate insights into actionable business plans.
• Coordinate closely with Sales, Marketing, Supply Chain, Finance/FP&A and Operations to secure product availability, accurate pricing and an integrated financial view of the CCA business.
• Participate in pricing definition and commercial policy decisions for parts and accessories, balancing competitiveness and profitability.
• Act as escalation point for complex dealer and key customer situations, ensuring timely and effective resolution.
• Ensure full adherence to GM policies, internal processes and local regulations related to the business.

• Minimum 5 years of experience in the automotive industry, ideally in Aftersales / parts / accessories / service.
• Proven experience leading commercial teams (direct and indirect), with responsibility for sales targets and profitability.
• Solid experience in sales and/or marketing and/or Aftersales, with strong understanding of dealer network dynamics.
• Strong financial acumen and experience working with FP&A (budgeting, forecasting, profitability analysis).
• Bachelor’s degree in Administration, Engineering, Business or related field; affinity with the automotive technical area.
• Deep knowledge of: automotive business, dealer network management, sales and marketing management, commercial drivers of the accessories market, customer lifecycle and retention, financial planning and analysis, planning of commercial activities and pricing definition.
• Strong analytical skills with ability to interpret complex results and identify trends and opportunities.
• Demonstrated ability to work under pressure, manage multiple priorities and deliver results on time.
• Advanced English (written and spoken).
• Proven competencies aligned with GM leadership expectations: Drive for Results, Build Effective Teams, Motivate Others, Business Acumen, Customer Focus, Dealing with Ambiguity, Managerial Courage.

• Experience managing CCA or Aftersales businesses at country or multi‑country level within the automotive industry.
• Previous responsibility for P&L or significant budget ownership in a commercial leadership role.
• Experience designing and implementing dealer incentive programs and commercial campaigns for parts and accessories.
• Background working in regional or global matrix organizations, collaborating across functions and geographies.
• Advanced skills in data analytics and visualization tools to manage commercial KPIs and support decision making.
• Postgraduate studies (MBA or similar) in Business, Marketing, Finance or related areas.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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