Cash Client Experience Analyst

About this role

About this role:

This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization.  As BlackRock continues to grow its cash and liquidity offerings, client experience remains central to our competitive differentiation.  The team is responsible for ensuring that clients receive a globally consistent, high-quality experience across BlackRock’s holistic cash product suite and platform, as product complexity and volumes increase. This role is well-suited for an early-career professional who is execution-oriented, detail-focused, and interested in working at the intersection of investment and client support.

We are building a well-rounded team that can execute quickly, implement and automate client and product deliverables, and support our growing client base.  In support of that mission, we are looking for strong individuals who can demonstrate the following:

• Have a passion for client service, excellent problem-solving skills and can add to BlackRock’s vibrant culture
• Can solve problems and design automated solutions to client needs through innovation, efficiency and scale
• Unending curiosity to learn client businesses and end-to-end business processes and how to best implement those processes on our systems
• Strong analytical skills along with attention to detail and a commitment to follow through.

Primary Responsibilities:

• Support day-to-day client experience activities across BlackRock’s liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests
• Support new business development and client retention through preparation of questionnaires, RFIs, and RFPs to grow our business
• Maintain consultant and intermediary platform and databases to support product access and distribution
• Partner with internal teams and external vendors to support client onboarding, account launches, and ongoing mandates
• Prepare recurring client deliverables and support ad-hoc client requests
• Assist in the preparation, and develop automated solutions for quarterly performance decks, market commentary, and executive-level summaries
• Ensure data accuracy and consistency across client-facing materials, reporting, and internal documentation
• Support the Global Sales team across the cash product suite including money market funds, SMAs, ETFs, Cachematrix and digital product offerings
• Maintain CRM systems, sales pipeline and ensure best practice record management across the sales function
• Build and maintain standard and ad-hoc reports to support business needs.
• Coordinate regulatory and rating agency reporting
• Support and execute process improvement initiatives across Global Cash to improve controls, mitigate risks, manage costs and increase efficiencies.

 Skills and Qualifications:

• University degree in business administration, economics, finance, or a related field
• Knowledge of financial markets, asset management, consulting, or a related analytical role
• At least 1 year of demonstrable experience (internship experience included)
• Strong analytical skills with exceptional attention to detail and follow-through
• Ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Word, Excel and PowerPoint required, VBA, python beneficial
• Ability to collaborate effectively across teams and build strong working relationships
• Ability to interact with clients and maintain strong internal and external partnerships
• Actively engage, collaborate, and influence partners
• Results orientated and strong team player.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.