Cash Application & Invoicing Team Lead (2-year fixed term contract)

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:

033337 Cash Application & Invoicing Team Lead (2-year fixed term contract) (Open)

Job Description:

Responsible for leading all Cash Application & Invoicing activities for EMEA, ensuring compliance, driving process improvements, managing the team, and supporting high-quality customer service in a dynamic multinational environment.

Key Responsibilities 

• Provide daily leadership and guidance on Cash Application & Invoicing processes; prioritize workload for internal and external stakeholders.
• Support the AR Supervisor in meeting SLA KPIs and goals; prepare and comment monthly KPI results.
• Ensure full SOX compliance with zero deficiencies; support both internal and external audit requirements.
• Coordinate end-to-end Dispute Management (coding, facilitation, reporting, RCA, improvements, credit memos).
• Foster strong collaboration with internal and external customers, Sales, and Manufacturing to ensure timely cash application and invoicing.
• Assist customers with various payment methods (Credit Card, ACH/EFT, Check, Wire, etc.).
• Manage team utilization (work allocation, leave control, vacation planning); ensure business continuity with proper backup structure and employee administration.
• Meet targets for Productivity, Quality, and Schedule metrics; proactively escalate significant issues as needed.
• Support AR Supervisor with AR entry reviews, reconciliations, bad debt provisions, write-offs, and closing checklists.
• Provide regular performance feedback; address attitude issues; motivate the team and manage retention.
• Participate in recruitment (interviews, assessments) and ensure effective onboarding and monitoring of probation period milestones.
• Lead continuous improvement initiatives and drive implementation of process enhancements.
• Participate in customer floor-walks and ensure team activities and achievements are well represented.
• Organize team-building activities to support engagement and cohesion.
• Maintains strong cross-functional stakeholder communication, ensuring regular alignment with Finance, Customer Service, Sales, and SSC teams.
• Drives system-related improvements and digitalization initiatives, in collaboration with IT and Global Process Owners to identify automation opportunities and enhance data accuracy.
• Supports internal and external audit activities, ensuring timely and complete documentation and explanations.
• Leads the creation, updating, and standardization of SOPs and work instructions, ensuring processes remain compliant, consistent, and audit-ready.

Education and Experience 

• 4–6 years of AR experience with some leadership exposure.
• Experience leading process migrations or customer visits (large entity or several smaller ones).
• Involvement in multi-country AR operations or large business units.
• Strong communication, interpersonal, and analytical skills.
• Resilient, proactive, ownership-driven mindset; customer focused.
• Professional English; additional language is an advantage.

What We Provide

• Multinational, dynamic work environment with end-to-end processes.
• Modern office in the 13th district; stable company background.
• Long-term career opportunities; work-life balance.
• Home office options and flexible working hours.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.