Case Manager

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position Title: Case Manager

Classification: SCHADS Crisis Level 2 / Social Level 4
Location: Spring Hill, Brisbane
Employment Type: Full-Time | Maximum Term – 12 Months

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the Role

As a Case Manager, you will deliver high-quality, person-centred support aligned with national and state strategic plans, local mission plans, and the National Homelessness Stream Model of Care.

You will provide case management services in both community-based and residential settings – specifically in Women's Temporary Supported Accommodation service.

Your practice will be grounded in person-led, recovery-oriented, trauma-informed, and strengths-based approaches, working collaboratively with a multidisciplinary team to deliver services that reflect the vision, mission, and values of The Salvation Army.

How You Will Make an Impact

• Build strong, respectful relationships that promote choice, self-determination, and active participation
• Provide effective case management in line with The Salvation Army’s Model of Care and Practice
• Conduct comprehensive assessments, including needs, risks, and vulnerabilities
• Undertake ongoing assessment from intake through to exit
• Develop individualised case plans in collaboration with individuals and families, identifying goals, interventions, and barriers
• Implement case plans with active participation from service users
• Support individuals and families to access external services and community supports
• Advocate on behalf of clients when required to ensure access to appropriate services

What You Will Bring

• Degree qualification in Social Work, Welfare, Community Development, or a related field preferred or demonstrated high-level sector knowledge and skills gained through relevant experience and professional development
• Experience in a social service environment, particularly in assessment and case management
• Experience in the Homelessness Sector – interest in working with women
• Able to work  shiftwork-  early mornings, nights, weekends and public holidays.
• Current QLD Working with Children Check (role includes supporting young people and families in residential or home-based settings)
• Current Driver’s Licence
• First Aid Certificate (if designated on the roster)

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.
 

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.