About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary
Acrisure is seeking Case Manager Assistant to join our growing team. The Case Manager Assistant plays a key support role on the Telephonic Case Management team by helping case managers stay organized, responsive, and efficient. This position focuses on administrative coordination, documentation support, outbound/inbound communication, and tracking next steps so cases move forward smoothly and timely.
This is an excellent role for someone who is highly organized, professional on the phone, and comfortable working in a fast-paced, service-driven environment.
Responsibilities
Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
o This a remote role- anywhere USA-Central and pacific time zone preferred.
o Availability needed for a consistent schedule anytime between 8amET – 8:30pm ET.
o Bilingual (Spanish speaking) strongly preferred
Case Support & Coordination
Support telephonic nurse case managers by coordinating non-clinical activities that help advance claim progress
Place outbound calls (per scripted guidance) to obtain/update contact information, confirm appointment details, and facilitate communications between parties
Assist with scheduling and coordinating calls/appointments with providers, patients, employers (when applicable), and claim representatives
Track action items, due dates, and follow-ups to ensure timely next steps
Communication & Customer Service:
Serve as a professional point of contact for routine/non-clinical inquiries and route clinical questions to the nurse case manager
Communicate clearly and respectfully via phone and email with patients, providers, claims teams, and internal staff
Support a collaborative customer-service approach that reflects Ascential’s standards
Documentation & Records Management:
Enter accurate, timely documentation in client systems based on direction from the nurse case manager
Upload, label, and organize records and documents in accordance with internal standards
Maintain confidentiality and always adhere to HIPAA requirements.
Reporting & Quality Support:
Maintain basic trackers (case status, contacts, outstanding items, records requests, appointments, barriers)
Assist in preparing routine updates and summaries for nurse review
Follow established workflows and contribute to quality by ensuring details are complete, clear, and accurate
Professionalism and Continuous Improvement:
Participate in training, team meetings, and process updates
Maintain strong attention to detail, reliability, and productivity while working independently in a remote setting
Perform other duties as assigned
Skills/Qualifications:
Education:
High school diploma or equivalent required
Associate degree or coursework in healthcare, business, or related field preferred
Experience:
1+ year experience in an administrative, customer service, medical office, claims, or healthcare support role preferred
Experience supporting case management, utilization review, workers’ comp, or insurance environments is a plus
Required Skills:
Strong organization and time management; able to prioritize and manage multiple tasks daily
Excellent phone presence and written communication (email/documentation)
High attention to detail and ability to follow procedures consistently
Bilingual (Spanish speaking) strongly preferred
Ability to learn new software quickly; proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to maintain accurate records, prepare basic reports, and use correct grammar
Ability to maintain confidentiality and handle sensitive information appropriately
Work Setting & Requirements:
Full-time remote/work-from-home position (U.S. based)
Ability to work a consistent schedule anytime between 8amET – 8:30pm ET
Dedicated home office space that ensures privacy, with reliable high-speed internet
Ability to use a computer keyboard/mouse for extended periods (8+ hours/day)
Physical Demands
While performing the duties of this position, the employee is required to sit for extended periods, communicate verbally and in writing, and operate standard office equipment. May require occasional movement of materials up to 10 pounds regularly and up to 30 pounds infrequently.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.